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- Tasks: Design and deliver customer-focused services while enhancing accessibility and usability.
- Company: Birmingham City Council, committed to excellent customer service and continuous improvement.
- Benefits: Fixed-term contract until March 2026 with opportunities for skill development.
- Why this job: Join a dynamic team driving change and making a real impact on customer experience.
- Qualifications: Experience in UX/content design and skills in CSS, HTML5, and wireframing.
- Other info: Flexible working hours and commitment to safeguarding and promoting welfare.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term contract for external applications secondment for internal applications – until 31/03/2026. Consultation grade – subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
Join the Customer Experience Programme. Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme offers exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council. This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We are redesigning services, consolidating support functions, improving customer experience, driving channel shift, enabling efficient customer contact through several access channels, and embedding a culture of continuous improvement.
Whether through smarter use of data, more joined-up services, or human-centred design, we are committed to making every interaction with the council efficient, consistent and customer-focused.
This role is offered on a secondment basis until March 2026, providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.
Responsibilities:- Collaborate across teams to design and deliver effective customer-focused services.
- Contribute to UX/content design activities that improve accessibility and usability.
- Support data-informed decisions to enhance service delivery and customer experience.
- Participate in continual improvement initiatives and channel shift strategies.
- Required Experience: IC Key Skills: CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch.
Additional Details:
- Employment Type: Fixed Term contract / Secondment
- Location: Birmingham City Council area
- Additional requirements: DBS check will be undertaken; Proof of Right to Work in the UK required before offer can be confirmed.
- Disability Confident Leader employer; reasonable adjustments available on request.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
User ExperienceContent Designer in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User ExperienceContent Designer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the Customer Experience Programme or similar roles on LinkedIn. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX and content design projects. Make sure it’s easy to navigate and visually appealing – just like the services you aim to improve!
✨Tip Number 3
Prepare for the interview by understanding Birmingham City Council's mission. Be ready to discuss how your experience aligns with their goals of enhancing customer service and driving change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User ExperienceContent Designer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of User Experience Content Designer. We want to see how you can contribute to our mission of putting customers at the heart of everything we do!
Showcase Your Skills: Don’t forget to mention your experience with tools like CSS, InVision, and Balsamiq. We’re looking for someone who can hit the ground running, so let us know how you've used these in past projects to improve customer experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your design process and how you approach user-centred design.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Birmingham City Council
✨Know Your UX Tools
Familiarise yourself with the key tools mentioned in the job description, like CSS, InVision, and Balsamiq. Be ready to discuss how you've used these tools in past projects to enhance user experience and accessibility.
✨Showcase Your Collaborative Spirit
This role emphasises collaboration across teams. Prepare examples of how you've worked with others to design customer-focused services. Highlight your ability to communicate effectively and contribute to a team environment.
✨Data-Driven Decisions Matter
Be prepared to talk about how you've used data to inform your design decisions. Share specific instances where data analysis led to improved service delivery or customer experience, showcasing your analytical skills.
✨Embrace Continuous Improvement
The role involves participating in continual improvement initiatives. Think of examples where you've identified areas for improvement in your work and how you implemented changes. This shows your commitment to enhancing processes and services.
