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- Tasks: Lead a dynamic team to ensure top-notch passenger service and operational efficiency.
- Company: Join Birmingham City Council, a leader in community service and support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's travel experiences while developing your leadership skills.
- Qualifications: Experience in a supervisory role and strong communication skills are essential.
The predicted salary is between 35412 - 44075 £ per year.
We are seeking a motivated and experienced Travel Passenger Team Leader to join our vibrant team. In this pivotal role, you will be responsible for leading and supporting a group of passenger service, ensuring the highest levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Management of Travel Passenger Assistant Officers, fostering a culture of excellence and teamwork.
- Monitor daily operations, ensuring compliance with safety and regulatory standards.
- Handle customer queries and resolve issues promptly and professionally.
- Coordinate with other departments to deliver seamless travel service.
- Prepare reports and assist in staff scheduling and resource allocation.
Requirements:
- Previous experience in a supervisory role within the travel or transport sector.
- Strong leadership, communication, and organisational skills.
- Proficiency in handling customer service challenges.
- Ability to work flexible hours between 6:30am and 5:30pm.
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Travel Passenger Team Leader in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Passenger Team Leader in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Birmingham City Council. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Travel Passenger Team Leader, especially your leadership and customer service skills.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've handled customer queries or operational challenges in the past. This will demonstrate your ability to manage the daily operations effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Travel Passenger Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Passenger Team Leader role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can lead a team and ensure customer satisfaction!
Craft a Compelling Supporting Statement: Your Supporting Statement is your chance to shine! Use it to explain how your personal qualities and experiences make you the perfect fit for this role. Don’t forget to mention why you’re motivated to join our vibrant team at Birmingham City Council.
Be Clear and Concise: Keep your application clear and to the point. Remember, the Personal Statement should be no more than 1500 words, so make every word count! We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Make sure to attach both your CV and Supporting Statement, as we can’t consider applications without them. Let’s get your journey started!
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Travel Passenger Team Leader. Brush up on your knowledge of customer service standards and operational efficiency in the travel sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlight your ability to foster teamwork and maintain high standards. This is crucial for demonstrating that you can manage the Travel Passenger Assistant Officers effectively.
✨Tailor Your Supporting Statement
Your Supporting Statement is your chance to shine! Make sure it clearly outlines how your personal qualities, skills, and experiences align with the job requirements. Keep it concise and focused, and don’t forget to express your motivation for applying – this can really set you apart!
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, operational challenges, or future projects. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.