At a Glance
- Tasks: Investigate housing disrepair and support tenants in complex legal matters.
- Company: Birmingham City Council, committed to safeguarding and promoting welfare.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for career growth and collaboration with various stakeholders.
- Why this job: Join a high-profile team and help improve tenants' lives while gaining valuable experience.
- Qualifications: Experience in housing repairs, investigations, and strong report writing skills.
The predicted salary is between 35412 - 44075 € per year.
We are seeking 4 proactive and knowledgeable Tenancy Conditions Officers to join our City Housing Disrepair and Litigation team. These are key roles supporting tenants, safeguarding housing standards, and representing the Council in complex disrepair, statutory nuisance and Awaab’s Law-related matters. The successful candidates may be placed within the Disrepair and Litigation team dealing with Section 11 disrepair claims and Section 82 Environmental Protection Act matters, or within the Awaab’s Law workstream as part of the Awaab’s Law Monitoring Team, supporting the Council’s response to time-sensitive housing hazard cases. All posts will involve working with technical evidence, repairs information, legal processes and internal and external stakeholders to support effective case progression and positive tenant outcomes.
Key responsibilities include:
- Investigating housing disrepair, statutory nuisance and Awaab’s Law-related cases involving Council housing stock.
- Analysing and interrogating technical reports, housing repairs records, inspection notes, damp and mould information, hazard records and case files.
- Preparing clear, accurate and well-structured written responses, reports and case summaries to support legal, operational and statutory outcomes.
- Supporting the Council’s position on liability by reviewing evidence, identifying key issues and making evidence-based recommendations.
- Representing Birmingham City Council at court as a lay witness when required.
- Acting as a professional point of contact for tenants, families, solicitors and internal/external stakeholders/Departments.
- Liaising closely with Legal Services, housing teams, repairs teams, contractors, surveyors, Awaab’s Law officers and external partners.
- Managing and progressing a caseload to ensure cases are driven through to timely resolution, with particular focus on statutory timescales, risk management and accurate record keeping.
- Escalating urgent housing condition concerns where appropriate, including matters involving serious hazards, damp and mould, access issues or tenant vulnerability.
- Raising and monitoring any works orders on NEC.
About you:
- A strong understanding of housing repairs, building construction, damp and mould, housing hazards and disrepair issues.
- Experience handling complex cases, investigations or complaints in a regulated environment.
- Confident producing high-quality written reports, case summaries and communications.
- Analytical, detail-focused and able to work to tight deadlines.
- Comfortable working with legislation, statutory timescales, housing systems and technical information.
- Able to assess risk, prioritise urgent housing condition matters and escalate concerns appropriately.
- Able to build effective working relationships with a wide range of stakeholders.
- Confident dealing with sensitive tenant issues in a professional, fair and evidence-led way.
This is an excellent opportunity to make a real difference to tenants’ lives while developing your experience within a high-profile housing and legal service. The roles will provide exposure to complex housing condition matters, litigation processes, statutory housing duties and the Council’s response to Awaab’s Law.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team at Resourcing@birmingham.gov.uk. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Tenancy Conditions Officer in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering Tenancy Conditions Officers the chance to make a meaningful impact on tenants' lives while working in a supportive and inclusive environment. With a commitment to employee development and a focus on safeguarding housing standards, staff benefit from exposure to complex legal processes and opportunities for professional growth. The Council's status as a Disability Confident Leader further underscores its dedication to creating a positive and equitable workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Conditions Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy conditions and housing law. Practise your responses, focusing on your experience with disrepair cases and stakeholder management. Confidence is key!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've handled complex cases in the past. Use specific examples that highlight your ability to assess risk and manage urgent housing issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a difference in tenants' lives.
We think you need these skills to ace Tenancy Conditions Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up-to-date and tailored to the Tenancy Conditions Officer role. Highlight your experience with housing repairs, legal processes, and any relevant case management skills that align with what we're looking for.
Showcase Your Writing Skills:Since this role involves preparing clear and accurate written reports, include examples of your writing in your application. Whether it's case summaries or reports, we want to see your ability to communicate effectively.
Be Detail-Oriented:Pay attention to the details in your application. We’re looking for candidates who can analyse technical reports and manage complex cases, so make sure your application reflects your analytical skills and attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs, building construction, and disrepair issues. Familiarise yourself with Awaab’s Law and the relevant legislation, as this will show that you're proactive and well-prepared.
✨Showcase Your Experience
Be ready to discuss your experience handling complex cases or investigations. Prepare specific examples that highlight your analytical skills and ability to produce high-quality written reports, as these are crucial for the role.
✨Build Rapport
Since you'll be liaising with various stakeholders, practice how to build effective working relationships. Think about how you can demonstrate your ability to communicate sensitively and professionally with tenants and other parties during the interview.
✨Prepare for Scenarios
Anticipate questions related to managing urgent housing condition concerns and escalating issues appropriately. Consider how you would handle specific scenarios, as this will help you articulate your thought process and decision-making skills.
