At a Glance
- Tasks: Support emergency planning and operations, ensuring public safety and effective service delivery.
- Company: Birmingham City Council, a leader in public service and community resilience.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience in public safety.
- Qualifications: Strong communication skills and a passion for public service.
The predicted salary is between 28598 - 34434 € per year.
Please note this vacancy is only available to Birmingham City Council employees.
Grade B £28,598 - £34,434
Working 36.5 hours per week
About the Role
The Resilience & Operations team plays a crucial role in delivering the Council’s Emergency Planning function alongside managing the Birmingham Operations Centre. The Technical Officer position offers an opportunity to provide vital business administrative and project support, ensuring effective service delivery in a dynamic and essential public safety environment.
Key Responsibilities
- Supporting customers and stakeholders by liaising to understand and adapt to evolving security needs, under the guidance of the Operations Supervisor.
- Assisting in maintaining operational readiness for both Emergency Planning and the security control centre.
- Contributing to response efforts during incidents and emergencies, which may occasionally require out-of-hours work.
- Collaborating with multi-agency partners and various providers to uphold the Council’s security and resilience objectives.
- Building and sharing a knowledge base to support ongoing workstreams, colleagues, and service stakeholders.
- Managing ICT equipment monitoring systems to ensure resources such as laptops, radios, and body-worn cameras are deployment-ready.
- Overseeing financial processes and records within Council finance systems to support departmental budgeting and accountability.
- Maintaining accurate customer databases to ensure timely invoicing and financial reconciliation.
- Supporting Quality Assurance documentation and assisting in maintaining service accreditations alongside the Operations Supervisor.
- Preparing reports, briefing materials, and statistical data to support service KPIs and accreditation requirements.
- Handling all enquiries professionally, engaging with internal and external customers and providers regarding service delivery.
- Providing administrative support for service meetings, including preparation, invitation management, minute-taking, and action tracking.
- Ensuring all records comply with Data Protection, Health & Safety, Training, and Risk Assessment regulations.
- Participating in relevant training and scenario exercises to maintain skills and service preparedness.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Technical Officer Resilience & Operations in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive work culture that prioritises employee development and inclusivity. As a Disability Confident Leader, the Council is dedicated to providing equitable opportunities and fostering a collaborative environment where staff can thrive in their roles, particularly within the vital area of Emergency Planning and Operations. Employees benefit from a structured work-life balance, comprehensive training, and the chance to contribute meaningfully to public safety in a dynamic urban setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Officer Resilience & Operations in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts within Birmingham City Council or related fields. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the Resilience & Operations team. Understand their recent projects and challenges. This shows you’re genuinely interested and ready to contribute from day one!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to emergency planning and operational readiness. We want you to feel confident and articulate when discussing your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Technical Officer Resilience & Operations in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Officer role. Highlight relevant experience in emergency planning, project support, and any administrative skills that align with the job description. We want to see how you can contribute to our team!
Showcase Your Skills:In your application, don’t forget to showcase your skills in managing ICT equipment and financial processes. Mention any experience you have with databases and report preparation, as these are key responsibilities for the role. Let us know what makes you a great fit!
Be Professional:When handling enquiries or preparing your application, keep it professional. This includes using clear language and ensuring all your documents are well-organised. Remember, first impressions count, and we’re looking for someone who can engage effectively with customers and stakeholders.
Apply Through Our Website:We encourage you to apply through our website to ensure your application is processed smoothly. Don’t forget to attach your up-to-date CV, as we can’t consider applications without it. We’re excited to see what you bring to the table!
How to prepare for a job interview at Birmingham City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Technical Officer position. Familiarise yourself with emergency planning and operational readiness concepts, as well as the specific needs of Birmingham City Council. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves liaising with customers and stakeholders, be prepared to discuss your communication style. Think of examples where you've successfully collaborated with others or handled enquiries professionally. Highlighting your ability to engage with both internal and external parties will set you apart.
✨Prepare for Scenario-Based Questions
Given the nature of the job, expect questions about how you'd respond in emergencies or manage operational challenges. Prepare some scenarios from your past experiences where you demonstrated resilience and problem-solving skills. This will help you illustrate your capability to handle the dynamic environment of public safety.
✨Bring Your Data Management A-Game
Since the role involves managing databases and financial records, be ready to discuss your experience with ICT systems and data accuracy. Mention any relevant tools or software you've used, and be prepared to explain how you ensure compliance with regulations like Data Protection and Health & Safety.
