Team Leader Compliance in Birmingham

Responsibilities

• Lead, develop, and manage a team of Compliance Officers, providing clear direction and support.
• Ensure compliance with relevant legislation (Housing Act 2004 and Anti‑Social Behaviour, Crime and Policing Act 2014), regulations and internal policies.
• Deliver a programme of compliance inspections.
• Provide authoritative advice, guidance, and support to colleagues, customers, and stakeholders.
• Investigate escalated complaints and enquiries, ensuring timely and effective resolution.
• Represent the property licensing service internally and externally, building strong partnerships with stakeholders.
• Support budget planning and ensure quality assurance of documents and decisions.
• Remain vigilant to risks including fraud, safeguarding, and safety concerns, making referrals where appropriate.

Qualifications and Experience

• Proven leadership and management experience within compliance, regulation and enforcement.
• Strong knowledge of relevant legislation and regulatory frameworks, particularly within the private rented sector.
• Excellent communication and relationship‑building skills with internal and external stakeholders.
• Ability to mentor, train, and develop staff to achieve high performance.
• Strong analytical and problem‑solving skills, with the ability to manage complex cases.
• Commitment to continuous improvement and service excellence.

Benefits

• Membership of job‑related pension scheme, West Midlands Pension Fund – with generous employer contributions.
• Generous holiday entitlement – 30 days, increasing after 5 and 10 years\’ service.
• My Rewards Scheme – access to over 800 individual brands providing discounts and savings.
• Health and wellbeing support networks – independent and confidential employee assistance and counselling, occupational health.

We are an accredited Disability Confident Leader employer. We are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.