At a Glance
- Tasks: Manage relationships with landlords and ensure properties meet safety standards.
- Company: Join a supportive council team dedicated to providing safe accommodation.
- Benefits: Generous leave, great pension, well-being support, and travel discounts.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in the community by ensuring safe housing.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 35000 - 40817 £ per year.
We are seeking a proactive and organised PSL Support Officer to play a key role in the management of the Council's Private Sector Leasing (PSL) property portfolio within Temporary Accommodation. The post holder will be responsible for managing day‑to‑day relationships with landlords and managing agents, ensuring properties remain compliant with contractual and health & safety requirements, and maintaining accurate and up‑to‑date property and tenancy data. The role supports the effective delivery of temporary accommodation, ensuring properties are safe, suitable and available to meet statutory homelessness duties.
Responsibilities
- Manage and monitor a portfolio of PSL properties, ensuring they remain compliant with contractual, health & safety and legislative requirements.
- Act as a key point of contact for landlords and managing agents, building effective working relationships.
- Ensure all compliance documentation (e.g. gas, electrical, fire safety, EPC, HMO where applicable) is obtained, recorded, monitored and kept up to date.
- Support the letting team with withdrawal, replacement and return of PSL properties in line with contractual terms and service processes.
- Accurately maintain and update property and compliance data on housing management systems, ensuring records are complete, timely and auditable.
- Monitor repairs and maintenance performance, escalating concerns where works are not completed within agreed timescales.
- Support service improvements, audits and reviews relating to PSL properties.
- Ensure safeguarding and health & safety concerns are identified, reported and managed in line with council procedures.
Qualifications
- Strong attention to detail and a clear understanding of property compliance requirements.
- The ability to manage competing priorities in a fast‑paced environment.
- Confident communication skills with landlords, agents, colleagues and partner agencies.
- A commitment to safeguarding and delivering safe, suitable accommodation.
Benefits
- Excellent terms and conditions.
- Generous annual leave.
- Great pension scheme.
- Well‑being support.
- Annual travel passes and discounts at a number of city centre establishments.
Support Officer in Birmingham employer: Birmingham City Council
As a PSL Support Officer with the Council, you will be part of a dedicated team committed to providing safe and suitable temporary accommodation for those in need. Our supportive work culture prioritises employee well-being, offering generous annual leave, a robust pension scheme, and various discounts to enhance your work-life balance. With opportunities for professional growth and development, this role not only allows you to make a meaningful impact in the community but also fosters a rewarding career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Birmingham City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Birmingham City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Support Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Birmingham City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Birmingham City Council
✨Get to Know Public Sector Values
Before your interview with Birmingham City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Birmingham City Council.
