At a Glance
- Tasks: Lead and inspire a dynamic team to support vulnerable residents in Birmingham.
- Company: Birmingham City Council, committed to community representation and diversity.
- Benefits: Generous pension contributions, 30 days holiday, and health support.
- Other info: Join a diverse workforce with excellent career development opportunities.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Experience in Private Rented Service and proven people management skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and dynamic Senior Service Manager to lead and motivate a high impact team in the Private Rented Service (PRS) at Birmingham City Council. You will play a key role in ensuring the effective delivery of services that support vulnerable residents, working within statutory frameworks and contributing to the development of city wide housing strategies.
Responsibilities
- Lead, motivate and develop multidisciplinary teams, embedding a high performance, customer focused culture
- Drive procurement and effective use of PRS accommodation to meet demand
- Deliver services in line with Housing Act 1996 (Part VII) and relevant legislation
- Manage budgets and resources effectively, ensuring value for money and service sustainability
- Build and maintain strong partnerships with landlords, agencies, and stakeholders to enhance PRS supply and service delivery
- Contribute to city wide housing policies, strategies and service improvements
Qualifications
- Extensive experience working within the Private Rented Service
- Proven people management skills, with the ability to develop and inspire teams
- In-depth knowledge of housing legislation and PRS frameworks
- Experience delivering service improvement in complex environments
- Ability to build effective partnerships with landlords and stakeholders
Benefits
- Membership of West Midlands Pension Fund – generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to 800+ brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling
- Excellent terms and conditions, generous annual leave, pension scheme, wellbeing support, annual travel passes and discounts at city centre establishments
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We use positive action to support us in achieving diverse shortlists. This may mean that recruitment times are a little longer, but we believe it is worth it to achieve our aim. Please let us know if you require any reasonable adjustments or additional support throughout your application journey.
Service Manager in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises the well-being and development of its employees. As a Senior Service Manager, you will benefit from generous annual leave, a robust pension scheme, and access to health and wellbeing support, all while making a meaningful impact on the lives of vulnerable residents in the community. With a commitment to diversity and professional growth, Birmingham City Council fosters a culture where every team member can thrive and contribute to city-wide housing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who work with Birmingham City Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in the Private Rented Service. Show us you’re not just familiar with the Housing Act but also passionate about improving services for vulnerable residents.
✨Tip Number 3
Practice your people management stories! We want to hear how you've inspired teams and tackled challenges. Use real examples that highlight your leadership skills and ability to build partnerships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the Private Rented Service. We want to see how your skills align with the role of Senior Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Senior Service Manager, you'll be leading a team, so it's crucial to demonstrate your people management skills. Share examples of how you've motivated and developed teams in the past – we love to see that kind of passion!
Know Your Legislation:Familiarise yourself with the Housing Act 1996 and other relevant legislation. We’re looking for someone who can navigate these frameworks effortlessly, so mentioning your knowledge in your application will definitely give you an edge.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Birmingham City Council
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and any relevant PRS frameworks. Being able to discuss these confidently will show that you understand the legal landscape and can navigate it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them. This will demonstrate your ability to develop a high-performance culture.
✨Build Partnerships
Be ready to talk about your experience in building relationships with landlords, agencies, and stakeholders. Highlight any successful collaborations and how they improved service delivery, as this is crucial for the role.
✨Budget Management Insights
Have some concrete examples of how you've managed budgets and resources effectively. Discuss how you ensured value for money and sustainability in your previous roles, as this will be key to impressing the interviewers.
