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- Tasks: Manage service charges for tenants and leaseholders, ensuring compliance and maximising income.
- Company: Join Birmingham City Council, a leader in community service and support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your career in finance.
- Qualifications: Experience in property finances and strong analytical skills required.
- Other info: Dynamic role with a focus on team development and process improvement.
The predicted salary is between 45091 - 51356 £ per year.
This is an exciting opportunity for an experienced Service Charge Manager to join Birmingham City Council to manage the Service Charge Team who will be responsible for all tenant and leasehold charges across the city. Birmingham City Council oversee the management of over 6,500 leaseholders and 59,000 Council tenants.
Role and responsibilities
- Manage the service charge function for the Council ensuring maximum income to the HRA.
- Oversee and develop new ways of working, whilst working closely with various Housing teams and Finance.
- Ensure financial deadlines are met and compliance within relevant legislation and service delivery to customers.
- Accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System.
- Collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened.
- Advise senior stakeholders and drive process improvements while supporting team development.
- Have a thorough understanding of Regulatory and Legislation Requirements specifically for Service Charge accounting, the Landlord and Tenant Act 1985 and Section 20.
- Manage a small team and provide expert advice to both service owners, budget holders, and customers.
- Strong analytical skills with the ability to interpret complex financial data.
- A sound understanding of tenancy agreements and lease interpretation.
- Respond to any complaints and queries from residents relating to service charges.
- Produce and review periodic financial reports for senior management.
- Review and optimize legacy data to support transparency and accuracy.
- Work with auditors/finance as part of the service charge reconciliation process.
- Ensure policies and procedures remain compliant with legislation and best practice.
Qualifications and how to apply
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Service Charge Manager in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Birmingham City Council and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission, especially in managing service charges and working with diverse teams.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with service charge accounting and your ability to drive process improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Birmingham City Council and making a difference in the community.
We think you need these skills to ace Service Charge Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your relevant experience in property-related finances and service charge accounting, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Supporting Statement: Your Supporting Statement is your chance to shine! Use it to explain how you meet the criteria outlined in the job description. Be specific about your personal qualities and experiences that make you a great fit for our team at Birmingham City Council.
Keep It Concise: Remember, your Personal Statement should be no more than 1500 words. Be clear and concise while still showcasing your passion for the role. We appreciate straightforward applications that get to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, if you have any questions or need support during the process, we’re just a click away!
How to prepare for a job interview at Birmingham City Council
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on the key financial metrics and legislation, like the Landlord and Tenant Act 1985. Be ready to discuss how you've managed service charges in the past and any challenges you've overcome.
✨Showcase Your Team Management Skills
This role involves managing a small team, so be prepared to talk about your leadership style. Share examples of how you've developed team members or improved team performance. Highlight your ability to collaborate with various departments, as this will be crucial for success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding tenant complaints or financial discrepancies. Think of specific scenarios where you had to analyse complex data or implement process improvements, and be ready to explain your thought process and outcomes.
✨Craft a Compelling Personal Statement
Your Supporting Statement is your chance to shine! Make sure it clearly outlines how your skills and experiences align with the job requirements. Keep it concise, focused, and under 1500 words. Don’t forget to express your motivation for applying to Birmingham City Council!
