At a Glance
- Tasks: Lead and inspire a dynamic team to improve Private Rented Services in Birmingham.
- Company: Birmingham City Council, committed to community welfare and service improvement.
- Benefits: Generous pension contributions, 30 days holiday, and health support.
- Other info: Join a diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on housing strategies and support vulnerable residents.
- Qualifications: Extensive PRS experience and proven people management skills required.
The predicted salary is between 54495 - 64811 £ per year.
We are seeking an experienced and dynamic Senior Service Manager to lead and motivate a high impact team in the Private Rented Service (PRS) at Birmingham City Council.
You will play a key role in ensuring the effective delivery of services that support vulnerable residents, working within statutory frameworks and contributing to the development of city wide housing strategies. This is an excellent opportunity for a leader with excellent PRS knowledge and strong people management capability to drive service improvement and make a tangible impact.
What we’re looking for...
- Extensive experience working within the Private Rented Service
- Proven people management skills, with the ability to develop and inspire teams
- In-depth knowledge of housing legislation and PRS frameworks
- Experience delivering service improvement in complex environments
- Ability to build effective partnerships with landlords and stakeholders
What you’ll do...
- Lead, motivate and develop multidisciplinary teams, embedding a high performance, customer focused culture
- Drive the procurement and effective use of PRS accommodation to meet demand
- Deliver services in line with Housing Act 1996 (Part VII) and relevant legislation
- Manage budgets and resources effectively, ensuring value for money and service sustainability
- Build and maintain strong partnerships with landlords, agencies, and stakeholders to enhance PRS supply and service delivery
- Contribute to city wide housing policies, strategies and service improvements
This is your opportunity to help shape and influence Private Rented Services across Birmingham, while working in a collaborative and forward thinking environment.
What we offer in return…
- Membership of West Midlands Pension Fund – with generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to 800+ brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team at Resourcing@birmingham.gov.uk.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Senior Service Manager in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a collaborative and forward-thinking work environment where you can make a meaningful impact on the lives of vulnerable residents. With generous benefits such as enhanced holiday entitlement, membership in the West Midlands Pension Fund, and a strong commitment to employee wellbeing and development, this role as Senior Service Manager in the Private Rented Service provides a unique opportunity to lead a dynamic team while contributing to city-wide housing strategies. Join us in shaping the future of housing services in Birmingham, where diversity and inclusion are at the heart of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Private Rented Service sector. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Birmingham City Council’s current housing strategies and challenges. Show us you’re not just another candidate; demonstrate your knowledge and passion for improving services for vulnerable residents. Tailor your responses to highlight how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your people management skills and your ability to drive service improvement in complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Make sure your CV is up-to-date and highlights your extensive PRS experience!
We think you need these skills to ace Senior Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Manager role. Highlight your experience in the Private Rented Service and any relevant achievements that showcase your people management skills and service improvement initiatives.
Showcase Your Knowledge:Demonstrate your in-depth knowledge of housing legislation and PRS frameworks in your application. Use specific examples to show how you've navigated complex environments and built effective partnerships with stakeholders.
Be Clear and Concise:When writing your application, be clear and concise. Use straightforward language to convey your ideas and ensure that your passion for improving services for vulnerable residents shines through.
Apply Through Our Website:We encourage you to apply through our website to ensure your application is processed smoothly. Don’t forget to attach your up-to-date CV, as it’s essential for shortlisting!
How to prepare for a job interview at Birmingham City Council
✨Know Your PRS Inside Out
Make sure you brush up on your knowledge of the Private Rented Service and relevant housing legislation. Be prepared to discuss how your experience aligns with the role and how you can contribute to service improvement.
✨Showcase Your People Management Skills
Think of specific examples where you've successfully led and motivated teams. Highlight your ability to inspire others and create a high-performance culture, as this is crucial for the Senior Service Manager position.
✨Demonstrate Partnership Building
Prepare to talk about your experience in building effective partnerships with landlords and stakeholders. Share examples of how you've enhanced service delivery through collaboration, as this will show your capability to drive results.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in complex environments. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to service delivery and budget management.
