At a Glance
- Tasks: Analyse performance data and support highway maintenance contracts for effective decision-making.
- Company: Join Birmingham City Council, a leader in community service and support.
- Benefits: Generous salary, enhanced holidays, pension contributions, and health support.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact on vital highway services while advancing your career.
- Qualifications: Experience in data analysis and service contract management is essential.
The predicted salary is between 35412 - 41771 £ per year.
Permanent Grade C - £35,412 - £41,771
Working 36.5 hours per week
Do you have experience of service contract management? Are you able to interpret data in order to support decision making? We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team. In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making.
Working closely with the Principal Performance Officer, you will:
- monitor and analyse service provider performance against contractual requirements
- produce performance reports and management information to support contract management and payment processes
- identify trends, risks, and opportunities for service improvement
- support audits, data verification, and compliance activities
- work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery
About You
You will hold a relevant professional qualification or an equivalent level of expertise and experience in analysing data as well as:
- extensive knowledge of highway maintenance and management services which includes the council’s statutory highway obligations
- a good understanding of service contract management, ideally within highways maintenance and management
- experience of performance reporting, analysis, and compliance monitoring
- the ability to interpret financial, statistical, and technical information to support decision-making
- strong communication and relationship-building skills
- advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes
This is an excellent opportunity to contribute to the delivery of vital highway services while developing your career in a dynamic and supportive environment.
What we offer in return…
- Membership of West Midlands Pension Fund – with generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to 800+ brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Senior Performance Officer in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive and dynamic work environment for the Senior Performance Officer role. With generous benefits such as enhanced holiday entitlement, membership in the West Midlands Pension Fund, and a strong commitment to employee wellbeing, you will have ample opportunities for professional growth while contributing to vital highway services in the vibrant city of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the highways and infrastructure sector. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your data analysis skills. Be ready to discuss how you've used data to drive decisions in past roles. We want to see you shine, so practice articulating your experience with performance reporting and compliance monitoring.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you’ve built relationships with stakeholders and service providers. We love candidates who can demonstrate their ability to collaborate effectively and support contract delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for talented individuals like you to join our team, so make sure your CV is up-to-date and reflects your amazing skills!
We think you need these skills to ace Senior Performance Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Performance Officer role. Highlight your experience in service contract management and data analysis, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your qualifications; show us how you've used them! Provide examples of how you've interpreted data to support decision-making or improved processes in previous roles. This will help us see your analytical side in action.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:Remember to apply through our website and attach your up-to-date CV. It’s essential for shortlisting, and we can’t consider applications without it. Let’s make sure you’re in the running for this exciting opportunity!
How to prepare for a job interview at Birmingham City Council
✨Know Your Data
As a Senior Performance Officer, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data to support decision-making in the past. Think of specific examples where your analysis led to improvements or insights.
✨Understand Contract Management
Make sure you have a solid grasp of service contract management, especially in highways maintenance. Be prepared to talk about your experience with monitoring compliance and how you've handled performance reporting. This will show that you understand the key responsibilities of the role.
✨Showcase Your Communication Skills
Strong communication is crucial for this position. Think of instances where you've successfully collaborated with stakeholders or service providers. Be ready to share how you build relationships and ensure effective contract delivery, as this will highlight your interpersonal skills.
✨Excel at Excel
Since advanced IT skills, particularly in Excel, are essential, make sure you're comfortable discussing your proficiency. Prepare to give examples of how you've used Excel for data analysis and process improvement. If you can, bring along a sample report or two to demonstrate your capabilities.
