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- Tasks: Lead consultations for major works and engage with leaseholders and stakeholders across Birmingham.
- Company: Join Birmingham City Council's dynamic Leasehold and Home Ownership Team.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT skills and excellent customer service experience required.
- Other info: Flexible working hours and commitment to diversity and inclusion.
The predicted salary is between 35412 - 41771 £ per year.
This is an exciting opportunity to join our Leasehold and Home Ownership Team at Birmingham City Council.
Responsibilities:
- Lead Section 20 consultations across the city for all BCC residential blocks that require Major Works, Long Term Agreements, and Services.
- Lead proactive pre‑engagement with leaseholders, contractors, Council teams, and Councillors across various wards and communities, including evenings.
- Respond effectively to S20 Consultation Observations within statutory timescales.
- Work with the Service Charge team to prepare Section 20b notices within statutory timescales to protect the financial position of the Council.
- Raise Major Works charges on the Housing system and issue invoices to leaseholders in line with lease requirements and financial caps.
- Deliver a customer‑centric service to service charge payers, dealing with written observations, resolving queries, and working with internal colleagues to ensure resolution of complaints, disputes, and dissatisfaction.
- Support the development and embedding of new IT systems to support the delivery of Section 20 consultation and Major Works.
- Maintain strong relationships with key stakeholders and provide accurate advice and information about Section 20 consultation, QLTA’s and Section 20b notices.
Qualifications and Skills:
- Driving licence desirable for this community‑based role.
- Strong IT skills.
- Excellent customer service, organisational, written and oral communication, financial and numerical skills.
- Experience in the development and implementation of new IT and operational working processes and procedures.
- Knowledge and experience of leasehold law, regulations and legislation relating to Section 20 and Section 20b.
Application Process:
Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience, and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Applications without a CV and Personal Statement attached will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs or any way in which we can support you through your application.
For informal enquiries, please contact the Resourcing Team. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Section 20 Consultation Officer in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section 20 Consultation Officer in Birmingham
✨Tip Number 1
Get to know the role and the team! Research Birmingham City Council and the Leasehold and Home Ownership Team. Understanding their values and current projects can help us tailor our conversations during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the team.
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills in customer service, IT, and leasehold law can shine through. We want to show how we can tackle challenges in the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Section 20 Consultation Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Section 20 Consultation Officer role. Highlight relevant experience and skills that match the job description, especially around customer service and leasehold law.
Craft a Compelling Supporting Statement: Your Supporting Statement is your chance to shine! Use it to explain how your personal qualities and experiences make you a great fit for the role. Don’t forget to mention why you’re excited about joining Birmingham City Council.
Stick to the Word Limit: Keep your Personal Statement within the 1500-word limit. Being concise shows you can communicate effectively, which is key for this role. Make every word count!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Birmingham City Council
✨Know Your Section 20 Inside Out
Make sure you brush up on your knowledge of Section 20 and Section 20b notices. Understand the legal framework and recent changes in legislation, as this will show your expertise and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you've resolved complaints or dealt with difficult situations, as this is crucial for delivering a customer-centric service.
✨Demonstrate Strong IT Proficiency
Since the role involves working with new IT systems, be ready to discuss your experience with technology. Mention any specific software you've used and how you've adapted to new systems in previous roles.
✨Engage with Stakeholders
Think about how you would maintain relationships with key stakeholders. Prepare to discuss strategies for effective communication and collaboration, especially in community-based settings, as this will be vital for the role.
