At a Glance
- Tasks: Create and manage schedules to optimise service levels in the Contact Centre.
- Company: Join Birmingham City Council's dynamic Contact Centre team.
- Benefits: Full-time contract, competitive salary, and a supportive work environment.
- Other info: Ideal for organised individuals with strong analytical and communication skills.
- Why this job: Make a real difference by ensuring excellent service delivery.
- Qualifications: Experience in workforce management and proficiency with WFM tools required.
The predicted salary is between 28598 - 34434 € per year.
Birmingham City Council is looking for a highly organised and analytical Resource Scheduler to join the Contact Centre team. In this role, you will be responsible for creating and managing schedules to ensure optimal service levels.
The ideal candidate will have experience in workforce management and proficiency with WFM tools like Verint or NICE. Strong analytical and communication skills are essential.
The position offers a full-time contract with 36.5 hours per week and a salary ranging from £28,598 to £34,434.
Resource Scheduler: WFM & Contact Centre Optimizer in Birmingham employer: Birmingham City Council
Birmingham City Council is an excellent employer, offering a supportive work culture that values collaboration and innovation. Employees benefit from competitive salaries, comprehensive training programmes, and opportunities for professional growth within the public sector. Working in Birmingham provides a vibrant city atmosphere, with access to diverse amenities and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Scheduler: WFM & Contact Centre Optimizer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birmingham City Council on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to resource scheduling and workforce management. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off our analytical skills during the interview! Bring examples of how we've optimised schedules in the past, especially using WFM tools like Verint or NICE. This will demonstrate our expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Birmingham City Council.
We think you need these skills to ace Resource Scheduler: WFM & Contact Centre Optimizer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in workforce management and any relevant tools like Verint or NICE. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Resource Scheduler role and how your analytical skills can help us optimise our contact centre.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it's your CV or cover letter, keep it clear, concise, and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Birmingham City Council
✨Know Your WFM Tools
Make sure you brush up on your knowledge of workforce management tools like Verint or NICE. Be ready to discuss how you've used these tools in previous roles and how they can help optimise scheduling in a contact centre environment.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by bringing examples of how you've solved scheduling issues in the past. Think about specific scenarios where your analysis led to improved service levels and be ready to share those stories.
✨Communicate Clearly
Strong communication skills are key for this role, so practice articulating your thoughts clearly. You might be asked to explain complex scheduling concepts, so ensure you can break them down into simple terms that anyone can understand.
✨Research Birmingham City Council
Familiarise yourself with Birmingham City Council's values and recent initiatives. Showing that you understand their mission and how your role as a Resource Scheduler fits into their goals will set you apart from other candidates.
