At a Glance
- Tasks: Support tenants with rent issues and assist with benefits in a community-focused role.
- Company: Birmingham City Council, dedicated to improving local lives.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Join us to positively impact your community while gaining valuable experience.
- Qualifications: Knowledge of housing legislation and strong customer service skills required.
The predicted salary is between 35412 - 41771 £ per year.
Birmingham City Council is hiring a Rent Locality Management Officer based in Birmingham. This part-time (28 hours per week) role involves delivering a comprehensive contact service to customers, focusing on rent arrears management and tenant assistance with benefits.
Candidates should have extensive knowledge of housing legislation and experience in customer service. The position offers a salary between £35,412 and £41,771 per annum and requires a valid driving license for travel across the city.
Join us to make a difference in the community!
Rent Recovery & Tenant Support Officer (Part-Time) in Birmingham employer: Birmingham City Council
Birmingham City Council is an excellent employer, offering a supportive work culture that prioritises community impact and employee development. With flexible part-time hours, competitive salaries, and opportunities for professional growth, you will be empowered to make a meaningful difference in the lives of residents while enjoying a collaborative and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Recovery & Tenant Support Officer (Part-Time) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Birmingham City Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing legislation. We want you to show off your expertise in rent arrears management and tenant support during the chat!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve helped tenants or resolved issues. We need to see how you handle real-life situations that might come up in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Rent Recovery & Tenant Support Officer (Part-Time) in Birmingham
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your housing legislation knowledge. We want to see that you understand the ins and outs of rent arrears management and tenant support. It’ll show us you’re serious about making a difference!
Tailor Your Application:Don’t just send in a generic CV and cover letter. We love it when candidates personalise their applications to reflect how their experience aligns with the role. Highlight your customer service skills and any relevant experience!
Show Your Passion:Let us know why you’re excited about this role! We’re looking for candidates who genuinely care about helping the community. Share your motivation in your cover letter to stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Birmingham City Council
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation before the interview. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted customers, especially in challenging situations. This will demonstrate your ability to handle tenant support effectively and highlight your problem-solving skills.
✨Understand Rent Arrears Management
Familiarise yourself with common strategies for managing rent arrears. Be ready to discuss how you would approach this issue, as it’s a key part of the role. Showing that you have thought about practical solutions will impress the interviewers.
✨Be Ready to Discuss Travel Logistics
Since the job requires travel across Birmingham, be prepared to talk about your driving experience and how you plan to manage your time effectively. This shows that you’re organised and ready to take on the responsibilities of the role.
