At a Glance
- Tasks: Support tenants with rent management and provide essential advice on benefits and debt.
- Company: Join Birmingham City Council, a leader in community support and development.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Hybrid working model with travel across the city; driving licence required.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in customer service are essential.
The predicted salary is between 35412 - 41771 € per year.
A Rent Locality Management Officer will respond to and deliver a comprehensive contact service to meet service demand from customers via telephone, visits, online/digital; with specific focus on visiting activity in line with policies, procedures, legal protocols, statutory governance, performance management frameworks, published service standards to maximise income while maintaining the highest principles of integrity in service delivery.
Responsibilities
- Deliver a visiting income management, recovery and relations service to meet demand, quality and performance standards, informed by the income recovery escalation policy, customer requests, vulnerability issues and other proactive or reactive campaign work; ensure all income management escalation or campaign actions are executed in line with policy and procedural timescales.
- Assume responsibility for all cases within the functional and geographic area; regularly review via Northgate rent accounts; facilitate contact via telephone, visit and letter to assist tenants in resolving rent arrears where arrears exceed the level advised by Senior Rent Service Management; carry out preventative work to prevent need for legal possession proceedings.
- Advise and assist tenants with Benefit claims, Universal Credit claims, DHP requests, Debt Advice Team referrals and signpost to relevant support teams.
- Execute evictions when required; ensure all pre‑eviction and post‑eviction tasks are completed.
- Demonstrate management of self and workload, plan and organise resources to meet service demand within quality and performance frameworks; work well in a team; prioritise tasks and meet deadlines.
- Possess extensive knowledge of Housing Legislation in the context of income recovery and experience dealing with internal and external customers.
- Hold a driving licence and have access to a vehicle; travel across the city is required.
- Work in a hybrid arrangement with on‑site meetings and visits subject to service needs.
Qualifications & Requirements
- Driving licence and access to own vehicle (essential).
- Knowledge of Housing Legislation and income recovery.
- Experience dealing with internal and external customers.
Application
Please upload your up-to-date CV via the attachments part of your application – this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Additional Information
Birmingham City Council is an accredited Disability Confident Leader employer. We are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey is positive and equitable; please let us know if you need reasonable adjustments, additional support, accessibility needs or any support through your application. For informal enquiries, contact Resourcing@birmingham.gov.uk quoting ref 3884. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK is required before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
We strive to advertise all roles for a minimum of two weeks; however, due to high application volumes, vacancies may close earlier. We encourage you to submit your application without delay to ensure consideration.
Rent Locality Management Officer in Birmingham employer: Birmingham City Council
Birmingham City Council is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Disability Confident Leader, the council is committed to providing equitable opportunities and fostering a diverse workforce, while the hybrid working arrangement allows for flexibility in balancing professional and personal commitments. With a focus on community impact and adherence to high standards of integrity, this role as a Rent Locality Management Officer not only provides meaningful work but also the chance to make a real difference in the lives of residents across Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Locality Management Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery or local authority roles. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and income recovery processes. We want you to shine, so practice answering common questions and think of examples from your experience that showcase your skills.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email or call. It shows your enthusiasm and can help you stand out from the crowd. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 4
Check out our website for the latest job postings and updates. We’re always looking for passionate individuals to join our team, and applying directly through us can give you an edge. Don’t miss out!
We think you need these skills to ace Rent Locality Management Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rent Locality Management Officer role. Highlight your experience with income recovery and housing legislation, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with tenants, it's crucial to showcase your customer service experience. Share examples of how you've successfully resolved issues or supported customers in the past. We love seeing that kind of initiative!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate applications that get straight to the point while still being informative!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, make sure to attach your up-to-date CV, as we can't consider applications without it. Let's get you on board!
How to prepare for a job interview at Birmingham City Council
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and income recovery. This role requires a solid understanding of these areas, so be prepared to discuss relevant laws and how they apply to the job.
✨Demonstrate Customer Service Skills
Since this position involves dealing with both internal and external customers, think of examples from your past experiences where you've successfully resolved issues or provided support. Be ready to showcase your communication skills and empathy.
✨Showcase Your Organisational Skills
The role demands excellent planning and organisation. Prepare to talk about how you manage your workload, prioritise tasks, and meet deadlines. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling rent arrears or conducting visits, and how you would approach them.
