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- Tasks: Register important life events and assist in ceremonies with a focus on customer service.
- Company: Join Birmingham City Council, a leader in community services and support.
- Benefits: Generous salary, holiday entitlement, pension scheme, and health support.
- Why this job: Make a meaningful impact in people's lives while developing your skills.
- Qualifications: Attention to detail, strong communication skills, and IT competence.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
Grade B - £28,598 - £34,434 Consultation grade – subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week – any 5 days in 7. Start and finish times usually vary between 07:00 – 19:00, determined by local need. Weekend and Bank Holiday working will be required.
This is an interesting opportunity to work in the largest registration district dealing with registrations of Births, Deaths, Stillbirths, Marriages and Civil Partnerships.
About the Role
- Register marriages, civil partnerships, births, deaths, and still-births in accordance with legal requirements.
- Attend ceremonies, including Registrar General Licence and housebound ceremonies.
- Deputise for the Registrar, ensuring safe custody of registers and accurate accounting of fees.
- Handle complex and sensitive customer enquiries with professionalism.
- Facilitate the Tell Us Once scheme (DBS check required).
- Assist with ceremonies, including legal preliminaries, fee collection, and reception duties.
- Work in the certificates section, issuing and verifying certificates, and managing payments.
- Promote services, upsell ceremonies, and support income generation initiatives.
- Provide in-house training and share expertise on statutory and non-statutory procedures.
- Use a variety of IT systems and maintain high standards of accuracy and neat handwriting.
What We’re Looking For
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Experience in using your initiative and prioritising and organising your own workload.
- Ability to handle sensitive and pressurised situations with discretion.
- Competence in IT systems and financial transactions.
- Experience of generating income.
- Flexibility to cover various duties and work as part of a team.
What We Offer
- Membership of the West Midlands Pension Fund with generous employer contributions.
- Generous holiday entitlement – 30 days, increasing after 5 and 10 years of service.
- My Rewards Scheme – access to over 800 individual brands providing discounts and savings.
- Health and wellbeing support networks – independent and confidential employee assistance and counselling, occupational health.
Application Process
Please upload your up-to-date CV via the attachments part of your application – this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For informal enquiries please contact: Resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Interviews will take place in January 2026.
Registration & Ceremonies Officer in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration & Ceremonies Officer in Birmingham
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Registration & Ceremonies Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling sensitive situations. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Show your personality! During the interview, let your communication skills shine. Be friendly and approachable, as this role requires excellent customer interaction. Remember, they want to see how you handle pressure and connect with people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Registration & Ceremonies Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Registration & Ceremonies Officer role. Highlight any relevant experience, even if it’s not directly in registration. We want to see how your skills fit with what we’re looking for!
Show Off Your Communication Skills: Since this role involves handling sensitive customer enquiries, it’s crucial to showcase your communication skills. Use examples in your application that demonstrate your ability to handle complex situations with professionalism.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate neatness and accuracy, so let that shine through in your written application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us. Plus, make sure to attach your up-to-date CV, as we can’t consider applications without it.
How to prepare for a job interview at Birmingham City Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Registration & Ceremonies Officer. Familiarise yourself with the legal requirements for registering births, deaths, and marriages. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since you'll be handling sensitive customer enquiries, prepare examples of how you've dealt with challenging situations in the past. Highlight your communication skills and ability to maintain professionalism under pressure, as these are key for this position.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure precision in your work. Bring up any experiences where attention to detail made a difference, whether in previous jobs or during training sessions.
✨Be Ready to Discuss IT Competence
You'll be using various IT systems, so brush up on your tech skills. Be prepared to talk about your experience with financial transactions and any software you've used in the past. Showing that you're comfortable with technology will give you an edge.
