Registration and Ceremonies Officer in Birmingham

As a Registration Officer & Ceremonies Officer you will:

Responsibilities

• Register marriages, civil partnerships, births, deaths and still‑births in accordance with legal requirements.
• Attend ceremonies, including Registrar General Licence and housebound ceremonies.
• Deputise for the Registrar, ensuring safe custody of registers and accurate accounting of fees.
• Handle complex and sensitive customer enquiries with professionalism.
• Facilitate the Tell Us Once scheme (DBS check required).
• Assist with ceremonies, including legal preliminaries, fee collection and reception duties.
• Work in the certificates section, issuing and verifying certificates and managing payments.
• Promote services, upsell ceremonies and support income‑generation initiatives.
• Provide in‑house training and share expertise on statutory and non‑statutory procedures.
• Use a variety of IT systems and maintain high standards of accuracy and neat handwriting.

Qualifications

• Registration experience is not essential but is preferable.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Experience in using initiative, prioritising and organising workload.
• Ability to handle sensitive and pressurised situations with discretion.
• Competence in IT systems and financial transactions.
• Experience of generating income.
• Flexibility to cover various duties and work as part of a team.

Working for Birmingham City Council is more than just a job; it’s about making life better for the 1 million plus people who live and work in the city. We are a challenging and supportive organisation with a commitment to excellence.

Work hours

36.5 hours per week – any 5 days in 7, start and finish times normally vary between 07:00 and 19:00, with weekend and bank holiday working required.

Benefits

• Membership of a job‑related pension scheme (West Midlands Pension Fund) with generous employer contributions.
• Generous holiday entitlement – 30 days, increasing after 5 and 10 years’ service.
• My Rewards Scheme – access to over 800 individual brands providing discounts and savings.
• Health and wellbeing support networks – independent and confidential employee assistance and counselling, occupational health.

Please upload your up‑to‑date CV via the attachments part of your application – this is required for shortlisting. Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people. Please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.