At a Glance
- Tasks: Analyse performance data and support highway maintenance contracts for effective decision-making.
- Company: Join a dynamic council team focused on high-quality highways services.
- Benefits: Generous pension contributions, 30 days holiday, and discounts at over 800 brands.
- Other info: Collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact on community infrastructure while developing your analytical skills.
- Qualifications: Experience in performance reporting and strong IT skills, especially in Excel.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team. In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making. Working closely with the Principal Performance Officer, you will support the delivery of high-quality highways services.
Responsibilities
- Monitor and analyse service provider performance against contractual requirements.
- Produce performance reports and management information to support contract management and payment processes.
- Identify trends, risks, and opportunities for service improvement.
- Support audits, data verification, and compliance activities.
- Work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery.
Qualifications
- Extensive knowledge of highway maintenance and management services, including the council’s statutory highway obligations.
- Good understanding of service contract management, ideally within highways maintenance and management.
- Experience of performance reporting, analysis, and compliance monitoring.
- Ability to interpret financial, statistical, and technical information to support decision-making.
- Strong communication and relationship‑building skills.
- Advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes.
- Relevant professional qualification or equivalent expertise and experience in analysing data.
- Experience of service contract management.
- Ability to interpret data to support decision making.
Benefits
- Membership of West Midlands Pension Fund with generous employer contributions.
- Enhanced Holiday Entitlement – 30 days, increasing with length of service.
- My Rewards Scheme – access to 800+ brands providing discounts and savings.
- Health and wellbeing support including independent and confidential employee assistance, counselling, occupational health.
- Excellent terms and conditions, generous annual leave, a great pension scheme, wellbeing support, annual travel passes, and discounts at a number of city centre establishments.
Performance Officer in Birmingham employer: Birmingham City Council
As a Senior Performance Officer in our Highways and Infrastructure team, you will thrive in a supportive work culture that prioritises employee wellbeing and professional growth. With access to generous benefits such as enhanced holiday entitlement, a robust pension scheme, and health support services, you will be empowered to make impactful contributions while enjoying a fulfilling work-life balance in a dynamic environment dedicated to service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Officer in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Birmingham City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Birmingham City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Performance Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Birmingham City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Birmingham City Council
✨Get to Know Public Sector Values
Before your interview with Birmingham City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Birmingham City Council.
