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- Tasks: Support members by delivering top-notch governance services and guiding colleagues on IT.
- Company: Join a dynamic team focused on member support and collaboration.
- Benefits: Enjoy generous leave, a great pension scheme, and well-being support.
- Other info: Great opportunities for career growth and discounts at city centre establishments.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in finance, IT, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity for an adaptable, self‑motivated Member Support Officer to assist the Head of Member Support in delivering comprehensive and confidential governance services.
Key Responsibilities & Qualifications
- Significant experience working within a financial and information technology environment.
- Ability to work under pressure, meet tight deadlines and interpret, collate and produce financial information in a variety of formats.
- Administrative experience, including establishing, developing and operating office systems.
- Experience of motivating, supervising and prioritising the work of others.
- Producing data using Microsoft Excel and/or other IT packages.
- Guiding colleagues on Information Technology – email, Office 365, Microsoft Excel, databases and related applications.
- Strong communication skills with experience of collaborating across diverse groups such as elected members, senior managers, members of the public and external stakeholders.
Benefits
- Excellent terms and conditions
- Generous annual leave
- Great pension scheme
- Well‑being support
- Annual travel passes
- Discounts at city centre establishments
Member Support Officer in Birmingham employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to member support and financial environments. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your tech skills! Be ready to discuss your experience with Microsoft Excel and other IT tools. Maybe even bring along a portfolio of your work to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Member Support Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in financial and IT environments, and don’t forget to showcase your administrative skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Member Support Officer role. Mention specific examples of how you've motivated and supervised others in previous roles.
Show Off Your Tech Skills: Since this role involves guiding colleagues on IT applications, make sure to mention your proficiency with Microsoft Excel and Office 365. If you have any certifications or relevant training, include those too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of financial and IT environments. Be ready to discuss your experience with Microsoft Excel and other IT packages, as well as how you've used them in previous roles. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Communication Skills
Since the role involves collaborating with various stakeholders, prepare examples of how you've successfully communicated with different groups. Think about times when you had to explain complex information clearly or resolve conflicts. This will demonstrate your strong communication skills.
✨Demonstrate Your Leadership Abilities
Be ready to talk about your experience in motivating and supervising others. Share specific instances where you prioritised tasks or guided a team through a challenging project. This will highlight your ability to lead and manage under pressure, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess how you handle tight deadlines and pressure. Think of scenarios from your past where you successfully managed time-sensitive tasks or produced financial information under stress. Practising these responses will help you feel more confident during the interview.