Infrastructure Engineer - Networks in Birmingham

Birmingham City Council are seeking a motivated Networks Infrastructure Engineer to join their Network Professionals team working on a hybrid basis. A skilled engineer is required to join a busy team that supports the Birmingham City Council (BCC) network and is responsible for maintaining and enhancing the network to meet business needs. The position offers the opportunity to work with leading-edge network technologies from top-tier vendors, including Cisco, Checkpoint, F5, and Smoothwall, in a large WAN that spans over 200 sites. The infrastructure supports over 10,000 users who provide key services to over a million citizens in the city.

This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow.

We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day. We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness and innovation. We take advantage of unparalleled access to data, doing things at scale and using technology creatively to re-imagine the way services are delivered and build the digital council of the future.

What you will do:

• Provide technical assistance to the customer base.
• Act as a point of escalation for team members and customers.
• Provide Tier 1/2 support for the day-to-day running of the Network, Internet Services, Load-balancing and Firewall Services.
• Participate in the installation of new sites, from site survey to go-live.
• Deliver operational changes.
• Troubleshoot technical problems, challenges and complexities that exist within the network.
• Troubleshoot connectivity issues with Cisco wireless LAN controllers.
• Configure, Install, Maintain and update Cisco Access Points, Routers and switches.
• Monitor the network using our system monitoring/reporting tool, Solarwinds.
• Complete BAU changes on our Check Point firewalls.

We will support you with:

• An environment that values curiosity, autonomy and working in the open.
• An engaged and supportive leadership with a clear vision.
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work/life balance.
• Exposure to all digital and technology teams and services areas across the council.

Important: This is a field-based role working on a hybrid basis. Onsite attendance is subject to service needs. You will need a full UK driving licence for this role along with access to a vehicle as you will be travelling to sites across the city. Car Allowance will be paid at the appropriate rate under BCC Car Mileage policy. The ideal candidate will also need to have CICSO CCNA qualification and proven experience in a field-based role.

Please upload an up-to-date CV, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact Resourcing@birmingham.gov.uk quoting ref 4110. A Disclosure and Barring Service (DBS) check will be undertaken. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.