Housing Solution & Support Caseworker in Birmingham

Birmingham City Council are recruiting for Housing Solutions and Support Caseworkers to join the team within Homelessness Services. Homelessness services are a great place to work, where you can actually make a positive difference to people's lives by early support and guidance to prevent it.

The successful candidates will be required to be flexible in their working, and good communicators in all formats. This is a challenging role in a highly pressured environment at a time of significant change. The role may involve co-location with other agencies to make sure that as many people as possible are able to access our service.

This role's key function is the day-to-day operation of the Housing Solution & Support Case Worker Service. This role is key in the interview and assessment of those citizens who approach the City Council and who are homeless or at risk of homelessness.

You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious and remain calm to understand their issues and provide them with the necessary advice within a legal framework. You will also have to record that interaction accurately and in detail on an IT system which records all your interventions on the customer's behalf to prevent their homelessness.

You will be expected to deliver expert housing advice and solutions; conduct thorough assessments and investigations; make referrals to other local authorities and support agencies; deliver high quality case management; and make informed homeless decisions within statutory guidelines.

We are looking for people who:

• Have great communication skills, verbal and written
• Are accurate with an attention to detail
• Are confident in their use of systems and databases
• Have knowledge of working within social housing and homelessness, but training is given for those with experience in another social or person facing field.

This is a hybrid working role and onsite attendance is subject to service needs.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact the Resourcing Team at resourcing@birmingham.gov.uk quoting ref 4162.

A Disclosure and Barring Service (DBS) check will be undertaken. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.