At a Glance
- Tasks: Create engaging communications and events to support low-income residents.
- Company: Birmingham City Council, committed to community welfare and engagement.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to inclusivity and positive change.
- Why this job: Make a real difference in residents' lives through impactful communication.
- Qualifications: Experience in communications, project management, and community engagement.
The predicted salary is between 44075 - 44075 £ per year.
Permanent Grade C - £35,412 to £44,075 per annum
Working 36.50 hours per week
About the Role
We’re looking for two proactive Housing Communications & Engagement Officers with experience supporting multi-channel activity and with a passion for supporting residents on a low income. You’ll bring creativity, insight and strong delivery skills to help plan and produce information and communications (face to face and online) that engage and involve our residents. Working with the Housing Communications & Engagement Manager, you’ll help deliver surgeries, events, information packs across a variety of methods to help make sure residents are kept informed. This will include coordinating briefs, creating and updating content and collateral, promoting key messages across multiple channels, and shaping strong storytelling that brings our work to life - capturing impact, developing case studies and sharing the difference social housing makes to its residents. This is a hybrid role, and on-site attendance is subject to service needs.
If you think that you can fulfil this role, we are keen to see an application from you!
What you will be doing
- Design and deliver engagement plans that maximise participation across a range of projects
- Lead and support a wide range of communications and engagement projects, ensuring delivery to a high standard and within deadlines
- Work closely with residents and communities, including marginalised groups, to improve engagement and respond to feedback
- Develop and share clear, accessible communications across multiple channels and audiences
- Facilitate effective relationships with operational services and contribute to corporate campaigns
- Support policy and strategy development by ensuring residents have meaningful opportunities to contribute
- Monitor and evaluate engagement activities, identifying improvements and lessons learned
- Produce briefings and updates for senior leaders on engagement and communications activity
What we are looking for
We are looking for candidates who can demonstrate:
Experience- A track record of delivering communications plans using project management techniques
- Experience of supporting and engaging with diverse communities, tailoring communications accordingly
- Experience of designing and facilitating events such as workshops and engagement sessions
- Knowledge of a range of communication methods and how to apply them effectively to different audiences
- Strong ability to build relationships with residents across diverse backgrounds, including delivering difficult messages
- Ability to communicate effectively using both digital and face-to-face methods
- Excellent organisational skills, with the ability to manage competing priorities and deadlines
- Ability to develop accessible content and support operational teams with engagement approaches
- Experience of analysing data and presenting insights in a clear and meaningful way
Please upload an up-to-date CV via the attachments part of your application. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact Resourcing@birmingham.gov.uk quoting ref 4240
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Housing Communications & Engagement Officer in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee development and a focus on community engagement, the role of Housing Communications & Engagement Officer offers the opportunity to make a meaningful impact while enjoying a hybrid work model that promotes work-life balance. The council's status as a Disability Confident Leader further underscores its dedication to creating equitable opportunities for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Communications & Engagement Officer in Birmingham
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We think you need these skills to ace Housing Communications & Engagement Officer in Birmingham
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Birmingham City Council. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Birmingham City Council.
How to prepare for a job interview at Birmingham City Council
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
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We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
