At a Glance
- Tasks: Lead digital transformation projects and enhance customer-focused communication solutions.
- Company: Join Birmingham City Council, a Disability Confident Leader employer.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact in digital mail services and drive strategic change.
- Qualifications: Experience in operational leadership and project management, especially in digital environments.
The predicted salary is between 45091 - 53460 £ per year.
Digital Mail Manager Permanent Grade D - £45,091 – £53,460 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week
About the Role
Are you an experienced operational leader and accomplished project manager with a passion for digital transformation, platform delivery, and service excellence? We are seeking a Digital Mail Project Manager to join our Corporate Digital Mail Centre, playing a critical leadership role in shaping and delivering innovative, secure, and customer-focused digital mail and hybrid communication solutions. This is a unique opportunity for a highly capable project professional who thrives in complex, multi-stream environments, combining operational leadership with the ability to drive strategic digital change across platforms. You will directly influence how digital mail services evolve, delivering measurable improvements in efficiency, compliance, and customer experience. This role will lead, inspire, and develop high-performing operational teams within a fast-paced environment, embedding a culture of accountability, engagement, and service excellence. This role is ideal for someone who combines hands-on operational leadership with advanced project management expertise, and who is confident leading complex digital change across platforms and services.
As a Digital Mail Project Manager, you will have:
- Proven experience in operational leadership and project management, ideally within digital mail, document management, or hybrid communication environments.
- Strong working knowledge of Planet Press (Objectif Lune) or similar document/template management systems.
- A solid understanding of document composition, data merging, and multi-channel output workflows (print, PDF, email, and digital delivery).
- Excellent communication and leadership skills, with the ability to engage, influence, and collaborate effectively at all levels of the organisation.
- Strong technology and digital capability, including proficiency in Microsoft applications such as MS Teams and broader digital collaboration tools.
- A proactive and forward-thinking approach, with the ability to prioritise workloads, meet deadlines, and identify emerging opportunities in digital technology and automation.
- Strong organisational skills, with experience managing multiple concurrent projects and operational priorities in a complex environment.
- A continuous improvement and innovation mindset, with a passion for driving efficiency, identifying opportunities to enhance compliance, and customer experience.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Digital Mail Manager in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture that fosters innovation and accountability. As a Digital Mail Manager, you will be part of a dynamic team dedicated to delivering cutting-edge digital solutions, with ample opportunities for professional growth in a diverse and inclusive environment. Located in Birmingham, you will benefit from a vibrant city atmosphere while contributing to meaningful projects that enhance community services.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Mail Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its digital initiatives. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their digital transformation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in operational leadership and project management makes you the perfect fit for the Digital Mail Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Digital Mail Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Mail Manager role. Highlight your operational leadership and project management experience, especially in digital mail or document management. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t forget to showcase your tech skills! Mention your proficiency in Microsoft applications and any experience with document/template management systems like Planet Press. This will help us see your fit for the role right away.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:Remember to apply through our website and attach your up-to-date CV. It’s a must for shortlisting, so don’t skip this step! We’re excited to see your application and hopefully welcome you to our team.
How to prepare for a job interview at Birmingham City Council
✨Know Your Digital Mail Stuff
Make sure you brush up on your knowledge of digital mail systems, especially Planet Press or similar platforms. Be ready to discuss how you've used these tools in past projects and how they can enhance efficiency and customer experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership experience. Think about times when you've inspired teams or driven strategic change. This role is all about leading high-performing teams, so be ready to demonstrate your ability to engage and influence others.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle complex, multi-stream environments. Prepare scenarios where you've successfully managed multiple projects or operational priorities, showcasing your organisational skills and proactive approach.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your ideas effectively and confidently.
