At a Glance
- Tasks: Monitor CCTV, respond to incidents, and support public safety in a fast-paced control centre.
- Company: Join Birmingham City Council's dedicated 24/7 Control Centre team.
- Benefits: Competitive salary, support for SIA Licence, and a commitment to your development.
- Other info: Flexible shift work with opportunities for career growth and support for all applicants.
- Why this job: Make a real difference in public safety while gaining valuable experience.
- Qualifications: CCTV experience preferred; strong communication and decision-making skills required.
The predicted salary is between 28598 - 33699 £ per year.
Birmingham City Council is looking for motivated individuals to join our 24/7/365 days Control Centre team. This is an exciting opportunity to work in a fast-paced environment helping support public safety across the city.
What you’ll do:
- Monitor CCTV systems ensuring compliance with legal frameworks and quality standards.
- Respond to incidents, prioritise calls and maintain accurate records while working closely with colleagues and partner agencies.
- Make calm decisions and communicate effectively during emergency situations.
We are looking for candidates who have:
- A current SIA Licence is desirable. Candidates with CCTV experience who do not currently hold an SIA Licence will still be considered. Successful applicants without a licence will be supported by Birmingham City Council to obtain one during probation.
- Experience working in a busy control centre or similar environment.
- Confidence using Windows-based computer systems.
- Strong verbal communication and listening skills.
- The ability to write clear and concise reports.
- Excellent attention to detail and accurate recall of information.
- The ability to prioritise workloads and work independently.
- A commitment to confidentiality, customer care and equal opportunities.
- Flexibility to work rotating shifts including nights, weekends and public holidays.
Additional Requirements:
- This post is subject to Non-Police Personnel Vetting (NPPV) clearance.
- Applicants must be able to travel to shifts including early mornings, nights and weekends.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact: Trudi.Maybury@birmingham.gov.uk
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Control Centre Operator in Birmingham employer: Birmingham City Council
Birmingham City Council is an excellent employer, offering a dynamic work environment where you can make a real difference in public safety. With a commitment to employee development and support, including assistance in obtaining necessary qualifications, we foster a culture of inclusivity and growth. Our team enjoys the benefits of working in a vibrant city, with flexible shift patterns that accommodate work-life balance while contributing to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator in Birmingham
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Centre Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Birmingham City Council. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Centre Operator candidates.
✨Directly Apply to Birmingham City Council
Don’t forget to apply for the Control Centre Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Birmingham City Council.
We think you need these skills to ace Control Centre Operator in Birmingham
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Birmingham City Council. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Birmingham City Council.
How to prepare for a job interview at Birmingham City Council
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Birmingham City Council.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Birmingham City Council.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Birmingham City Council.
