Contract Works Officer, AM North & West Contract Team in Birmingham

Repairs Surveyor

Known as Contracts Work Officer within Birmingham City Council

Grade C- £36,581 -£45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

About The Role

Birmingham City Council are seeking a proactive and experienced Repairs Contracts Works Officer to support the effective delivery and management of responsive repairs, maintenance, and capital works across the Council’s housing stock in the North of the City.

The postholder will play a key role in ensuring repairs are delivered efficiently, contract performance is maintained, resident safety is prioritised, and service quality is consistently achieved. You will act as a technical and operational link between contractors, internal teams, and residents, ensuring works are completed to programme, budget, and required standards.

This is an essential role in supporting the Council’s responsibilities as a landlord and maintaining safe, well‑maintained homes.

Key Responsibilities

• Support the management and monitoring of repairs and maintenance contracts to ensure compliance with relevant legislation, policy, and contractor contractual obligations.
• Strong technical knowledge, with the ability to diagnose building defects and specify solutions
• Excellent communication and interpersonal skills, with the ability to build effective relationships
• Experience managing contractors and ensuring high‑quality service delivery
• A proactive and organised approach, with the ability to manage a varied workload
• Assist with contract performance management, including monitoring KPIs, service delivery, costs, and contractor compliance.
• Investigate customer complaints, councillor enquires, Ombudsman enquires, defects, and service failures, ensuring issues are resolved promptly and effectively.
• Liaise with contractors, internal colleagues, and residents to coordinate access, works delivery, and customer communication.
• Maintain accurate records, reports, and documentation, supporting audits, performance reporting, and compliance requirements.
• Support continuous improvement in service delivery, resident satisfaction, and health and safety standards.
• Contribute to risk management, safeguarding, and health & safety processes related to repairs and maintenance works.

Essential Qualifications

• A relevant qualification in building, construction (e.g. ONC/D, BTEC in Construction, Building Surveying, Building Services, or demonstrable equivalent)
• Knowledge of housing repairs legislation, building maintenance standards, and landlord compliance responsibilities.

Experience

• Experience of working in a housing repairs, maintenance, or property compliance environment, preferably within housing or local authority settings.
• Experience of monitoring contractor performance and quality of works.
• Experience of inspecting or overseeing repairs and maintenance works across residential properties.
• Experience of working with residents/customers and handling service issues or complaints.

Skills, Knowledge And Abilities

• Sound working knowledge of housing repairs processes, building maintenance standards, and landlord responsibilities.
• Ability to interpret technical reports, specifications, and repair‑related documentation.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Good written and verbal communication skills, including report writing and customer engagement.
• Ability to work collaboratively with internal teams and external contractors.
• Competent IT skills, including the use of housing management or repairs systems.
• A proactive, problem‑solving approach with attention to detail and quality.
• Full UK driving licence and access to a vehicle is essential for this role.

This role will involve hybrid and lone working.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Company

Job Description and Person Specification

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There Is a Clear Vision Which Is Ensuring That The Council Is Working For Communities Today And Building For Tomorrow, We Focus Our Resources On Five Key Priorities

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision‑making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies

Company Info

Website http://birmingham.gov.uk/ Telephone 0121 675 7070 Location Birmingham City Council

Birmingham

West Midlands

B2 2XU

United Kingdom

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