Client Financial Services Officer in Birmingham

Client Financial Services Officer (x3)

Grade B – £28,598 – £34,434

Working 36.5 hours per week

Client Financial Services is a unique team responsible for conducting the financial assessments of adults who receive care services provided by Birmingham City Council. They also handle the financial monitoring of over 3000 accounts, administer Birmingham City Council’s Direct Payment system for providing care, and oversee the Appointee and Court Deputy service, assisting vulnerable citizens to manage their finances.

Responsibilities

• Conduct financial assessments for people living in a care home.
• Provide high‑quality financial services to internal and external customers.
• Administer and maintain financial processes, including complex cases.
• Offer guidance and support to colleagues, acting as an escalation point for unusual situations.
• Keep up to date with legislation and welfare reforms to ensure compliance.
• Help minimise directorate debt and contribute to continuous improvement.

Areas of Work (3 opportunities)

• Financial Assessment for People Receiving Care – Work directly with vulnerable individuals and their families, providing clear guidance and support during financial assessments.
• Direct Payments Processing – Help people manage their care funding by processing direct payments accurately and efficiently.
• Account Management & Billing – Join the team that handles invoices and payments for care providers.

Training & Support

All training will be provided.

Application requirements

Please upload an up‑to‑date CV and supporting statement via attachments as part of your application. The supporting statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the personal statement should be no more than 1500 words. We cannot consider any applications without a CV and personal statement attached.

Legal and Equality Statements

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.