At a Glance
- Tasks: Lead a team providing 24/7 support to vulnerable citizens using assistive technology.
- Company: Birmingham City Council, dedicated to innovative and compassionate care solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for career progression.
- Other info: Join a dynamic team focused on innovation and community support.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Strong leadership skills and a commitment to helping others; tech experience is a plus.
The predicted salary is between 35412 - 41771 € per year.
Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions. We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Supervisor, leading a team delivering a vital 24/7 support function.
About the Role
This is a key leadership role within our frontline service, where you will manage a team of 17 staff, some of whom operate across a rolling shift pattern (12 hours 40 minutes), including nights, weekends, and bank holidays. You will play a critical role in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk. While experience in technology-enabled care or working with older and vulnerable people is desirable, it is not essential — we welcome applicants who bring strong leadership skills and a commitment to making a difference.
Key Responsibilities
- Lead and manage a frontline intervention and prevention service within a 24/7 Assistive Technology Care environment
- Oversee the response to incoming alarm calls from citizens using mobile or home-based assistive technology
- Ensure timely and appropriate emergency support and intervention
- Drive a proactive approach to prevention, reducing repeat incidents through:
- Effective referrals
- Signposting to appropriate services
- Providing clear advice and reassurance
- Support, motivate, and develop your team to maintain high performance and resilience in a fast-paced environment
What We’re Looking For
- Strong leadership and team management experience
- Ability to work flexibly
- Excellent decision-making and problem-solving skills under pressure
- A compassionate and customer-focused approach
- Confidence working in a technology-supported service environment (training provided where needed)
Why Join Us?
- Make a real difference in people’s lives across Birmingham
- Be part of an innovative, technology-driven care service
- Work within a supportive and collaborative team environment
- Opportunities for development and progression
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team at Resourcing@birmingham.gov.uk. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Careline Supervisor in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of vulnerable citizens through our innovative Careline Service. With a strong commitment to employee development and a supportive team culture, we provide a dynamic work environment where you can thrive as a leader while enjoying the benefits of flexible working hours and a focus on work-life balance. Join us in Birmingham, where your contributions will be valued, and you will have the chance to grow within a forward-thinking organisation dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Careline Supervisor role. Think about how your leadership skills can shine through and be ready to share examples of how you've made a difference in past roles.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, let them know why you're excited about supporting vulnerable citizens and how you can contribute to their mission.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Careline Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Careline Supervisor role. Highlight any leadership experience and your ability to work in a fast-paced environment, as these are key for us.
Showcase Your Passion:In your application, let us know why you’re passionate about supporting vulnerable citizens. A genuine commitment to making a difference can really set you apart from other candidates.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Birmingham City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Careline Supervisor role. Familiarise yourself with the key responsibilities and how they relate to supporting vulnerable citizens. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Leadership Skills
As a Careline Supervisor, strong leadership is crucial. Prepare examples from your past experiences where you've successfully led a team or managed a challenging situation. Highlight your ability to motivate and develop others, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your decision-making and problem-solving skills under pressure. Think of scenarios where you had to make quick decisions, particularly in emergency situations. Be ready to discuss how you approached these challenges and the outcomes.
✨Emphasise Compassion and Customer Focus
This role requires a compassionate approach to care. Prepare to discuss how you’ve provided support to individuals in need, showcasing your customer-focused mindset. Share stories that illustrate your commitment to making a difference in people’s lives.
