Birmingham City Council invites applications for a Careline Services Operator to support a 24-hour emergency response service. You will handle a range of telephone, radio, voice bank and computerised systems in the Operations Centre, assessing urgency and coordinating the appropriate response for callers in challenging or emergency situations.
The role requires clear communication, accurate record-keeping, and collaboration with emergency services, contractors and council colleagues.
#J-18808-Ljbffr
24/7 Emergency Careline Operator in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a unique opportunity to work at the heart of one of the UK's largest Commercial and Procurement Services. With a commitment to employee development, flexible working arrangements, and a focus on wellbeing, you'll play a pivotal role in shaping strategic decisions that impact the community. Join us to make a meaningful difference while enjoying competitive benefits and a supportive work culture that values diversity and excellence.
