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- Tasks: Support and implement software applications, ensuring seamless operation across various business areas.
- Company: Join Birmingham City Council, a dynamic team focused on teamwork, creativity, and growth.
- Benefits: Enjoy a great work-life balance, training opportunities, and an inclusive workplace culture.
- Why this job: Be part of a supportive environment that values curiosity and autonomy while making a real impact.
- Qualifications: Experience in Application Support, strong IT skills, and excellent communication abilities are essential.
- Other info: Birmingham City Council is committed to a fair and inclusive recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Application Support Engineer role at Birmingham City Council Join to apply for the Application Support Engineer role at Birmingham City Council Direct message the job poster from Birmingham City Council Recruitment Partner | Resourcing | Talent Acquisition. #BeBoldBeBirmingham Applications Support Engineer – Income Management Systems Team Permanent Consultation grade – subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Join Birmingham City Council\’s dynamic Applications Support Team as an experienced Application Support Engineer. You\’ll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions. The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment. What We Are About As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs. Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member\’s unique qualities and perspectives. Key Responsibilities Technical Expertise: Be part of the implementation and Support Team for the new Income Management application and provide seamless support once live, to multiple business areas. Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters. Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business About You Experience: Comprehensive experience in Application Support, ideally support within a Local Authority. Experience working in a multi-disciplined customer-facing application support team, with varying levels of technical ability and responsibility Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications. Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment. Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. We Will Support You With An environment that values curiosity, autonomy and working in the open An engaged and supportive leadership with a clear vision Training and development opportunities to help you progress and be the best you can be. An inclusive workplace committed to reflecting the public we serve. A benefit package designed to promote a great work life balance. Exposure to all digital and technology teams and services areas across the council For any informal enquires please contact: Sue Causer (sue.causer@birmingham.gov.uk) or Parveen Ellahi (parveen.ellahi@birmingham.gov.uk) Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is a Disability Confident Leaderand committed to a fair, supportive, and inclusive recruitment process. Please let us know if you need any reasonable adjustments or additional support during your application Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Government Administration, IT Services and IT Consulting, and Engineering Services Referrals increase your chances of interviewing at Birmingham City Council by 2x Get notified about new Application Support Engineer jobs in Birmingham, England, United Kingdom . 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Application Support Engineer employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
sue.causer@birmingham.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the Income Management Application, Civica Pay. Understanding its functionalities and common issues can give you an edge during discussions with the recruitment team.
✨Tip Number 2
Reach out to current or former employees of Birmingham City Council via LinkedIn. They can provide insights into the team culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in a multi-disciplined customer-facing application support team. Be ready to share specific examples of how you've successfully collaborated with stakeholders in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing a few scenarios where you effectively troubleshot software applications. This will demonstrate your technical expertise and ability to handle challenges.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Application Support Engineer position. Understand the key responsibilities and required skills, such as technical expertise and relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience in application support, particularly within a local authority or similar environment. Emphasise your technical skills and any experience with software applications like Civica Pay.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role and how your skills align with Birmingham City Council's values. Mention your ability to work collaboratively and your commitment to providing excellent support.
Follow Application Instructions: Ensure you attach your up-to-date CV as required. Double-check that all documents are correctly formatted and that you've included any additional information requested in the job posting.
How to prepare for a job interview at Birmingham City Council
✨Showcase Your Technical Expertise
As an Application Support Engineer, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss your hands-on experience with software applications, troubleshooting methods, and any specific tools you've used in previous roles.
✨Emphasise Relationship Building
Birmingham City Council values teamwork and collaboration. Highlight your ability to build and maintain relationships with peers and stakeholders. Share examples of how you've successfully worked with different teams to implement solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot issues or support users effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate User-Focused Mindset
The ideal candidate should be user-focused. During the interview, express your understanding of user needs and how you've prioritised them in your previous roles. Discuss how you ensure that applications meet business requirements and enhance user experience.
