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- Tasks: Lead a team to maximise income recovery for vulnerable residents in Adult Social Care.
- Company: Birmingham City Council, committed to safeguarding and community welfare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: DBS check required; commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of vulnerable citizens while shaping a vital service.
- Qualifications: Senior leadership experience in social care or recovery, with a strong performance improvement track record.
The predicted salary is between 54495 - 64811 £ per year.
Overview Collection Operations Manager (Adult Social Care) – Permanent, Grade 6 – £54,495-£64,811. Consultation grade – subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
Responsibilities
- Lead the Adult Social Care income and debt collection team maximising recoveries to help protect essential frontline services for the city’s most vulnerable residents.
- Senior operational role with real accountability and an opportunity to shape the team going forward.
- Turn data into action and lead a team through improvement and change.
- Take ownership of performance and service quality across Adult Social Care collections.
- Lead your team to use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre.
- Manage external partners, including legal and collection providers, and contribute to policies, Cabinet reports and corporate priorities.
What you’ll bring
- Senior leadership experience in a complex ASC or recovery environment.
- Strong background in income collection or debt recovery.
- Proven success improving performance and leading change.
- Confidence with data and senior stakeholders.
- Resilience and credibility in a political or public‑sector setting.
Other information
- Disclosures: A Disclosure and Barring Service (DBS) check will be undertaken.
- Right to work in the UK: Proof will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
- Birmingham City Council is committed to safeguarding and promoting the welfare of citizens and expects all staff and volunteers to share this commitment.
- Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people.
Adult Social Care Operations Manager employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Social Care Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the latest trends in income collection and debt recovery. We want you to be able to discuss how you can lead a team through improvement and change with confidence. Show them you’re the right fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your senior leadership experience and how it aligns with the role. We suggest doing mock interviews with friends or mentors to get comfortable talking about your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that interview!
We think you need these skills to ace Adult Social Care Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in adult social care and debt recovery. We want to see how your skills align with the responsibilities of the role, so don’t hold back on showcasing your achievements!
Showcase Leadership Skills: Since this is a senior operational role, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've led teams through change and improved performance in previous roles. We love seeing real-life stories!
Be Data-Savvy: As the role involves turning data into action, make sure to mention your confidence with data analysis. Highlight any tools or methods you’ve used to drive improvements in income collection or debt recovery. We’re all about using insights to make a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Birmingham City Council
✨Know Your Numbers
As an Adult Social Care Operations Manager, you'll need to be comfortable with data. Brush up on key metrics related to income collection and debt recovery. Be ready to discuss how you've used data in the past to drive improvements and make informed decisions.
✨Showcase Your Leadership Skills
This role requires strong leadership experience. Prepare examples of how you've led teams through change and improved performance. Highlight your ability to motivate others and create a positive team culture, especially in challenging environments.
✨Understand the Bigger Picture
Familiarise yourself with Birmingham City Council's priorities and policies. Be prepared to discuss how your role can contribute to safeguarding and promoting the welfare of citizens. Showing that you understand the context of your work will impress the interviewers.
✨Prepare for Stakeholder Engagement
You'll be managing external partners and engaging with senior stakeholders. Think about your communication strategies and how you've successfully navigated complex relationships in the past. Be ready to share specific examples that demonstrate your credibility and resilience in public-sector settings.