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- Tasks: Provide essential admin support to Assistant Directors and organise meetings.
- Company: Birmingham Children's Trust is dedicated to improving the lives of over 10,000 children daily.
- Benefits: Enjoy a hybrid work setup, generous leave, and a supportive work culture.
- Why this job: Make a real impact on vulnerable children's lives while developing your skills.
- Qualifications: Strong customer service skills, good literacy, numeracy, and basic IT skills required.
- Other info: Join a team that values collaboration and actively listens to the needs of young people.
The predicted salary is between 24000 - 36000 £ per year.
We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit. We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do. We have an exciting opportunity within the Placements Team – part of our Business Support Service for a self‑motivated Business Support Officer providing essential support to our practice staff members. Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, coordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes ensuring consistency and maintaining staffing rotas. You will receive training and support in all areas. You will play an important role in the effective day‑to‑day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach. We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right‑to‑work documents to work in the UK. Sadly, we do not support those who require sponsorship.
About the Role
There is an exciting opportunity within the Placements Team – part of our Business Support Service for a self‑motivated Business Support Officer providing essential support to our practice staff members. Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, coordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes, ensuring consistency and maintaining staffing rotas. You will receive training and support in all areas. You will play an important role in the effective day‑to‑day running of the service.
Key Skills
- Microsoft programmes: Excel, Word, Teams, Outlook
- Good communication and organisational skills
- Good soft skills: active listening, working with key stakeholders of all levels
- The ability to independently interpret and analyse information and facts to solve
- Varied problems
- The ability to manage a process, ensuring accurate and timely outputs
- Able to resolve internal/external issues and provide a solution focused response
- Attention to detail with an ability to work accurately e.g. literacy and numeracy
- Experience of working in a pressured environment, dealing with several conflicting and changing priorities effectively to achieve business objectives.
Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.
Onboarding Process
Please note as part of our onboarding process, the successful candidate will be required to undergo a series of background checks with Experian, including Experian Right to Work and Digital ID verification. These are essential pre‑employment requirements.
Benefits
- A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
- Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use.
- Full access to our amazing internal employee benefits scheme including occupational health services, rewards schemes, benefits discounts (including the Blue Light Card), health & fitness and personal wellbeing support and much more.
- Flexible and hybrid working policy – we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
- Pension Scheme – you will receive a generous local government career average pension scheme in line with the local government pension scheme.
- Career development opportunities.
- Regular development discussions.
- Mental health / emotional support – 24/7 employee assistance programme.
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Business Support Officer employer: Birmingham Children's Trust
Contact Detail:
Birmingham Children's Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with Birmingham Children's Trust and their mission. Understanding their values and the impact they have on children's lives will help you align your responses during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Birmingham Children's Trust. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've demonstrated strong organisational and administrative skills in previous roles. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of successful teamwork. Highlighting your experience in a team environment will resonate well with the collaborative culture at Birmingham Children's Trust.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Support Officer. Emphasise your administrative support experience, attention to detail, and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting children and young people. Mention specific examples of how you've demonstrated a proactive approach in previous roles and how you can contribute to the Birmingham Children's Trust.
Highlight Key Skills: In your application, clearly outline your strong customer service skills, organisational abilities, and proficiency in IT. Use bullet points to make these stand out and ensure they match the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Birmingham Children's Trust
✨Show Your Proactive Nature
As a Business Support Officer, being proactive is key. During the interview, share examples of how you've anticipated needs in previous roles or how you've taken the initiative to improve processes. This will demonstrate your ability to support the Assistant Directors effectively.
✨Highlight Your Organisational Skills
This role requires strong organisational skills. Be prepared to discuss how you manage your time and tasks, especially when juggling multiple responsibilities. Mention any tools or methods you use to stay organised, as this will resonate with the interviewers.
✨Emphasise Team Collaboration
Collaboration is crucial in this position. Share experiences where you've worked successfully within a team, highlighting your communication skills and how you contribute to a positive team environment. This will show that you can work well with others to achieve common goals.
✨Demonstrate Customer Service Focus
Since the role involves supporting both children and professionals, showcasing your customer service skills is essential. Prepare to discuss situations where you've provided excellent service, resolved issues, or gone above and beyond to meet someone's needs.
