Head Of Service Family Help East in Birmingham

Birmingham Children's Trust has just launched its new Family Help Service which is a bold, relationship‑centred, early‑help model designed to ensure children and families receive the right support at the right time. This is a pivotal moment for the Trust as we reshape how families experience help, reducing escalation, strengthening resilience, and creating a truly accessible offer that empowers communities.

We are now seeking an exceptional Head of Service to lead this exciting new vision in East Birmingham, joining colleagues in our Front Door Service. This is a rare opportunity to shape a service from the ground up bringing passion and strategic leadership to a model focused on prevention, partnership working, and whole‑family support. You'll promote a culture that is strengths‑based and inclusive, ensuring our teams build meaningful relationships with families and respond swiftly to emerging needs.

As Head of Service, you will:

• Be responsible for Team Managers delivering a range of Services including Sec 17, Child protection response and early help.
• Lead and develop a high‑performing multidisciplinary Family Help workforce, including domestic abuse, harm outside the home, mental health etc.
• Drive consistent, high‑quality practice that keeps children at the heart of everything we do.
• Build strong partnerships across education, health, voluntary sector organisations and communities.
• Embed a service that reduces demand on statutory intervention by helping families earlier, more effectively, and more collaboratively.
• Shape strategic development, influence system-wide improvement, and ensure that every family's experience of our service is positive and empowering.

About you:

• A qualified social worker, registered with Social Work England, with substantial experience in children's services.
• A confident and inspiring leader, able to motivate multidisciplinary teams and drive high‑quality, relationship‑based practice.
• Proven experience in service development and improvement, ideally within early help, safeguarding, or family support.
• Skilled in building strong partnerships across agencies, communities, and the voluntary sector to deliver better outcomes.
• Resilient, strategic, and committed to ensuring children and families receive timely, effective, and accessible support.

We have been rated as 'Good' by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Help us to change children and young people's lives. At Birmingham Children's Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city's most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected. We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people. We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development. Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children's Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people. The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.