Business Support Officer in Birmingham

We are seeking a highly organised, proactive and customer-focused Business Support Officer to join our Court Business Support Team. This is an exciting opportunity to play a key role in delivering high-quality business support services that contribute to positive outcomes for children, young people and families.

Working closely with the Business Support Team Leader, you will coordinate workloads, support colleagues, oversee administrative processes and help ensure performance, quality and customer service standards are consistently achieved. You will also play an important role in supporting the development of colleagues and driving continuous service improvement. You will join a small, dedicated team committed to providing responsive and effective support to colleagues, partners and stakeholders.

Key Responsibilities

• Coordinate the delivery of high-quality business support services, ensuring workloads are allocated effectively and performance targets are achieved within agreed KPIs and SLAs.
• Act as an escalation point for Business Support Assistants, providing guidance on complex queries and issues.
• Support training, induction, skills development and the maintenance of skills matrices and team competencies.
• Produce management information, statistical data and performance reports.
• Deliver excellent customer service and build positive relationships with internal and external stakeholders.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance service quality, efficiency and staff development.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. This is a hybrid role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you

We are looking for an enthusiastic and motivated individual with a proven track record of delivering high-quality business support services and supporting colleagues to achieve excellent outcomes.

Essential Requirements

• Experience delivering high-quality business support, administration and customer-focused services in fast-paced environments.
• Excellent organisational and time management skills, with the ability to prioritise competing demands, meet deadlines and maintain accuracy under pressure.
• Strong written and verbal communication skills, able to engage effectively with a wide range of stakeholders.
• Proactive, solution-focused approach, using initiative to resolve problems, manage unexpected situations and drive service improvements.
• Experience coordinating, supporting or supervising others, fostering collaboration and ensuring high-quality outcomes.
• Strong ICT and information management skills, with experience handling data accurately, confidentially and in compliance with organisational standards.

Please include a personal statement with your application explaining how your skills, knowledge and experience meet the requirements of the role and person specification. Applications submitted without a personal statement will not be considered.

Interview date: Early September

Onboarding Process

Please note as part of our onboarding process, the successful candidate will be required to undergo a series of background checks with Experian including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

Help us to change children and young people’s lives. At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

We may close this vacancy early if we receive a high volume of applications.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected. We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people. We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development. Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people. The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.