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- Tasks: Be the friendly face of our mental health team, managing appointments and supporting patients.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a leader in compassionate care.
- Benefits: Enjoy job security, a supportive environment, and the chance to make a real difference.
- Why this job: Make an impact in mental health while gaining valuable administrative experience.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Join a diverse team dedicated to improving community wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An opportunity has arisen to join the Longbridge Community Mental Health Team (CMHT) as a Team Secretary/Receptionist on a permanent basis. The successful candidate will be the first port of call for all patients, staff and visitors to the centre. The successful candidate will join an admin team which includes Meet & Greet, Receptionists, Team Secretaries and Medical Secretaries.
The post holder will be required to provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.
There will be extensive liaison with Patients, GP’s Commissioners General Public and staff.
To provide a full range of reception and administrative duties, including the monitoring, recording and booking of Out Patient appointments.
To work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.
About the Trust
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Additional Information
For further information about the main responsibilities please view the attached jobdescription and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).
This advert closes on Sunday 2 Nov 2025
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Band 3 Team Secretary/Receptionist | Birmingham and Solihull Mental Health NHS Foundation Trust employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Contact Detail:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Team Secretary/Receptionist | Birmingham and Solihull Mental Health NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Birmingham and Solihull Mental Health NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. We can even role-play with a friend to boost our confidence. Remember, showing enthusiasm for the role and the trust's mission can set us apart!
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. We should aim for smart, professional attire that reflects the trust's values. It shows we’re serious about joining their compassionate team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely excited about the opportunity!
We think you need these skills to ace Band 3 Team Secretary/Receptionist | Birmingham and Solihull Mental Health NHS Foundation Trust
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the specific role of Team Secretary/Receptionist. Highlight relevant experience and skills that match the job description, especially your clerical and administrative abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team.
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Team Secretary/Receptionist. Familiarise yourself with the tasks mentioned in the job description, like booking appointments and liaising with patients and staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, strong communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to handle diverse interactions with compassion and professionalism.
✨Familiarise Yourself with Electronic Systems
Since the role involves using electronic systems for booking and monitoring appointments, it’s a good idea to brush up on any relevant software or tools. If you have experience with similar systems, be ready to discuss it. If not, express your willingness to learn quickly and adapt.
✨Emphasise Teamwork and Support
This position requires working closely with other team members. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlighting your ability to support your colleagues will show that you’re a team player who fits well within their compassionate and inclusive culture.
