Band 3 Team Secretary/Receptionist

Overview

Join to apply for the Band 3 Team Secretary/Receptionist role at Birmingham and Solihull Mental Health NHS Foundation Trust. An opportunity has arisen to join the Longbridge Community Mental Health Team (CMHT) as a Team Secretary/Receptionist on a permanent basis. The successful candidate will be the first port of call for all patients, staff and visitors to the centre. The successful candidate will join an admin team which includes Meet & Greet, Receptionists, Team Secretaries and Medical Secretaries.

The post holder will be required to provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.

There will be extensive liaison with Patients, GP’s Commissioners General Public and staff. To provide a full range of reception and administrative duties, including the monitoring, recording and booking of Out Patient appointments. To work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details / informal visits contact: Name: Emma Black Job title: Admin Lead Email address: Emmablack@nhs.net Telephone number: 07985882788

Responsibilities

• Provide an effective and efficient clerical, administrative and reception service to patients, staff and visitors to the service.
• Record and book out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.
• Extensive liaison with Patients, GP’s, Commissioners General Public and staff.
• Provide a full range of reception and administrative duties, including the monitoring, recording and booking of Out Patient appointments.
• Work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.

Qualifications and Experience

• Entry level profile with the ability to perform reception and administrative duties in a healthcare setting.
• Strong organizational and communication skills; proficiency with standard electronic booking systems preferred.
• Customer-focused approach with ability to liaise with patients, families and staff in a professional manner.