At a Glance
- Tasks: Be the friendly face of our community mental health team, handling appointments and communications.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, dedicated to improving mental health for 70,000 people annually.
- Benefits: Enjoy a supportive work environment with opportunities for training and professional growth.
- Other info: This role is perfect for those looking to contribute to mental health care in a diverse community.
- Why this job: Make a real difference in people's lives while working in a compassionate and inclusive team.
- Qualifications: Must have strong organisational skills and the ability to work under pressure in a busy setting.
The predicted salary is between 24000 - 36000 £ per year.
Band 3 Receptionist/Administrator - Zinnia
Join to apply for the Band 3 Receptionist/Administrator - Zinnia role at Birmingham and Solihull Mental Health NHS Foundation Trust
Band 3 Receptionist/Administrator - Zinnia
Join to apply for the Band 3 Receptionist/Administrator - Zinnia role at Birmingham and Solihull Mental Health NHS Foundation Trust
An exciting opportunity has arisen for a full time experienced Receptionist/Administrator to work within the Zinnia Community Mental Health Team.
Our CMHT\'s provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: julie.barrett12@nhs.net Telephone number: 07383695650
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
AdministrativeIndustries
Mental Health Care
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#J-18808-LjbffrBand 3 Receptionist/Administrator - Zinnia in Birmingham employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Birmingham and Solihull Mental Health NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work culture where compassionate individuals come together to make a meaningful impact on the lives of those in need. With a commitment to employee growth through training and development opportunities, staff are encouraged to thrive in their roles while working within a multidisciplinary team that values collaboration and innovation. Located in a culturally diverse area, this role not only provides a chance to contribute to vital mental health services but also fosters a sense of belonging in a community-focused environment.
Contact Details:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Receptionist/Administrator - Zinnia in Birmingham
✨Tip Number 1
Familiarise yourself with the Zinnia Community Mental Health Team and their services. Understanding their approach to mental health care will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. As a receptionist/administrator, you'll need to manage multiple inquiries simultaneously, so being able to articulate clearly and maintain a friendly tone is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed workloads in previous roles. Be ready to discuss specific situations where you prioritised tasks under pressure.
✨Tip Number 4
Reach out to Julie Barrett for an informal chat about the role. This not only shows your initiative but also gives you valuable insights into the team dynamics and expectations, which can be beneficial during the application process.
We think you need these skills to ace Band 3 Receptionist/Administrator - Zinnia in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Receptionist/Administrator position. Tailor your application to highlight relevant experience in administrative duties and customer service.
Craft a Personal Statement:Write a personal statement that reflects your passion for mental health and your ability to work in a busy environment. Emphasise your organisational skills, ability to prioritise tasks, and experience in handling confidential information.
Highlight Relevant Experience:In your CV, focus on previous roles that involved reception or administrative tasks. Include specific examples of how you managed appointments, handled telephone inquiries, and collaborated with multidisciplinary teams.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Show Your Friendly Side
As the first point of contact, it's crucial to present yourself in a friendly and approachable manner. Practice a warm greeting and maintain a positive attitude throughout the interview to demonstrate your suitability for the role.
✨Highlight Organisational Skills
The role requires effective organisational and administrative skills. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or prioritised your workload under pressure.
✨Demonstrate Confidentiality Awareness
Given the sensitive nature of mental health services, it's important to show that you understand the importance of confidentiality. Prepare to discuss how you would handle confidential information and any relevant experiences you have in this area.
✨Familiarise Yourself with the Team's Work
Research the Zinnia Community Mental Health Team and their services. Being knowledgeable about their work will not only impress the interviewers but also help you articulate how you can contribute to their mission effectively.
