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- Tasks: Be the friendly face of our community mental health team and support our clinicians.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a leader in mental healthcare.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Fast-paced role with potential for career advancement in the NHS.
The predicted salary is between 28800 - 43200 £ per year.
A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.
To provide comprehensive front‑of‑house cover to a busy community mental health team and be part of the administrative team for the community mental health clinicians.
Responsibilities- To be the first point of contact for the team, including answering patient calls into the hub, meeting and greeting visitors, directing staff, and liaising with clinical team members and administrative staff on a daily basis.
Birmingham and Solihull Mental Health NHS Foundation Trust provides a comprehensive mental healthcare service for residents of Birmingham and Solihull, and a range of specialist mental health services to communities across the West Midlands and beyond.
Application ProcessPlease refer to the attached job description and person specification to view the full details for this opportunity. When completing your application, please ensure you have evidenced how you meet the job description and person specification, including transferable experience, qualifications, skills and professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK). We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.
This advert closes on Monday 17 Nov 2025.
Band 2 Receptionist / Team Administrator employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Contact Detail:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Receptionist / Team Administrator
✨Tip Number 1
Get to know the organisation! Research Birmingham and Solihull Mental Health NHS Foundation Trust, their values, and the community they serve. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with friends or family to get comfortable answering calls and greeting visitors. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to mental health. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! We recommend submitting your application as soon as possible to avoid missing out. Highlight your relevant experience and skills that match the job description to stand out.
We think you need these skills to ace Band 2 Receptionist / Team Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description and person specification. We want to see how your experience matches what they're looking for, so make notes on key points that you can highlight in your application.
Show Off Your Skills: When you're detailing your experience, be sure to showcase your skills that are relevant to the role. We love seeing how you've used your abilities in past roles, especially in front-of-house or administrative settings, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for the hiring team to see why you’re a great fit for the role.
Apply Early: Don’t wait until the last minute to submit your application! We sometimes close positions early if we get a lot of applications, so get yours in as soon as you can through our website to avoid missing out.
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Know the Trust Inside Out
Before your interview, take some time to research Birmingham and Solihull Mental Health NHS Foundation Trust. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist and team administrator, strong communication is key. Prepare examples from your past experiences where you successfully handled patient calls or greeted visitors. Highlight how you managed difficult situations with professionalism and empathy, as this is crucial in a mental health setting.
✨Demonstrate Team Spirit
Being part of a community mental health team means collaboration is essential. Think of instances where you worked well within a team, supported colleagues, or contributed to a positive work environment. Be ready to discuss how you can bring that same spirit to their administrative team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, or the challenges they face. This shows that you’re not just interested in the job, but also in how you can contribute to their mission and support the clinicians effectively.
