At a Glance
- Tasks: Handle queries from patients and GPs, ensuring professional communication.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, a leader in mental health services.
- Benefits: Be part of a compassionate team with opportunities for personal growth and development.
- Other info: Dynamic work environment with a focus on inclusivity and community support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Band 2 Receptionist - Finch Road role at Birmingham and Solihull Mental Health NHS Foundation Trust.
This role involves handling queries from service users, including GPs, patients and their representatives, delivering professional service in line with legislation, policies and procedures including data protection and confidentiality. You will take accurate written messages and pass more complex queries to the relevant staff. You will also validate patient details and update any changes to the patient records in the appropriate systems.
Responsibilities
- Answer telephone inquiries and provide a telephone answering service for the Locality Team, transferring calls to the appropriate staff or taking messages and logging details accurately.
- Use word processing packages and Microsoft Office to produce documents (letters, faxes, tables, reports) and perform routine clerical duties (filing, photocopying, production of letters) to specified formats.
- Utilise Outlook for email communication, manage meeting room and equipment bookings, and produce notices for the office as required.
- Ensure accuracy of patient details and demographics and update changes on the relevant database.
Requirements / Qualifications
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industry: Mental Health Care
Additional information
For further details or informal visits contact: Cheryl Peace, Administration Team Leader, cherylpeace@nhs.net, 07909 686648
Band 2 Receptionist - Finch Road in Birmingham employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Birmingham and Solihull Mental Health NHS Foundation Trust is an exceptional employer, dedicated to fostering a compassionate and inclusive work environment where every team member can thrive. With a strong focus on employee growth through training and development opportunities, we empower our staff to make a meaningful impact in the lives of the diverse community we serve. Join us at our Finch Road location, where you will be part of a supportive team committed to excellence in mental health care.
Contact Details:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 2 Receptionist - Finch Road in Birmingham
✨Tip Number 1
Get to know the company! Research Birmingham and Solihull Mental Health NHS Foundation Trust, their values, and the services they provide. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be dealing with queries from various people. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to mental health. This can give you insider knowledge about the workplace culture and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our amazing team at Birmingham and Solihull Mental Health NHS Foundation Trust.
We think you need these skills to ace Band 2 Receptionist - Finch Road in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Receptionist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be dealing with queries from service users, it's essential to demonstrate your communication skills in your written application. Use clear and professional language, and don’t forget to mention any relevant experience you have in handling similar situations.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. Double-check your formatting and ensure that all information is accurate, especially if you're mentioning specific software or processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Know Your Stuff
Familiarise yourself with the role of a Band 2 Receptionist. Understand the key responsibilities like handling queries, using Microsoft Office, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about scenarios where you've dealt with difficult queries or managed multiple tasks. This will prepare you to share relevant experiences that highlight your skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the role and the organisation. A neat appearance can boost your confidence and set a positive tone for the meeting.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the workplace is the right fit for you.
