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- Tasks: Be the friendly face of our service, greeting patients and managing appointments.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, dedicated to compassionate care.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Great opportunity for career growth in the healthcare sector.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: IT savvy, outgoing, and ready to thrive in a busy setting.
Overview
An exciting opportunity for a full-time Apprenticeship to work within the Juniper Centre, Moseley Hall Hospital site. Our staff provide assessment, specialist support, treatment and care planning for service users with functional and organic mental health problems.
You will be the first point of contact for patients, staff and visitors. It is essential that you present in a friendly and approachable manner. The reception is open 5 days a week, between 8am–6pm, and the appointee will cover a shift pattern alongside colleagues to meet service needs.
Responsibilities
- Greet patients and provide an effective and efficient clerical, administrative and reception service to patients, staff and visitors.
- Record and book out-patient appointments and monitor attendance using electronic systems.
- Monitor, record and manage a busy telephone line; receive all incoming mail and ensure appropriate action is taken; process clinical letters and other correspondence.
- Work in conjunction with other team members, liaising with multi-disciplinary team members, other health professionals, GPs, social workers, service users and other agencies as appropriate.
- Demonstrate initiative, effective organisational and administrative skills; act as an ambassador at the front desk, handling face-to-face enquiries and signposting calls to relevant departments.
- Issue keys, fobs and alarms; oversee day-to-day reception operations (e.g., maintaining supplies, preparing posters and display boards, actioning email requests for reception and outpatients).
Qualifications and Skills
- IT literate with the ability to work in a busy, customer-facing environment.
- Outgoing and enthusiastic personality with flexibility to meet organisational needs.
- Ability to work on own initiative and demonstrate strong organisational and administrative skills.
About the Trust
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. We provide mental health services across Birmingham and Solihull and offer medical, nursing and psychology training. We are committed to compassionate, inclusive care and welcoming teams.
How to Apply
For further details or informal visits contact:
Name: Tara Bacciochi
Job title: Business Support Manager
Email: tara.bacciochi@nhs.net
Telephone: 0121 301 5702
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Apprentership Customer service level 2 employer: Birmingham and Solihull Mental Health NHS Foundation Trust
Contact Detail:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentership Customer service level 2
✨Tip Number 1
Make sure you research the Birmingham and Solihull Mental Health NHS Foundation Trust. Knowing their values and services will help you connect with the team during your interview. We want to see that you’re genuinely interested in what we do!
✨Tip Number 2
Practice your communication skills! As the first point of contact, being friendly and approachable is key. We recommend role-playing common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed tasks or handled busy situations. We love to hear about how you’ve kept things running smoothly!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Apprentership Customer service level 2
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities mentioned, like your customer service skills and IT literacy.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, especially when discussing your organisational skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Juniper Centre.
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Apprenticeship Customer Service role. Familiarise yourself with the tasks mentioned in the job description, like greeting patients and managing appointments. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since you'll be the first point of contact for patients and visitors, it's crucial to demonstrate your friendly and approachable nature. Practice scenarios where you might need to handle enquiries or assist someone in distress. Use examples from past experiences to highlight your communication skills and empathy.
✨Get Tech-Savvy
Being IT literate is key for this role, so brush up on any relevant software or systems you might encounter. If you have experience with electronic booking systems or managing busy phone lines, be ready to discuss it. Showing that you're comfortable with technology will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.