At a Glance
- Tasks: Be the friendly face of our service, greeting patients and managing appointments.
- Company: Join Birmingham and Solihull Mental Health NHS Foundation Trust, dedicated to compassionate care.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Great opportunity for career growth in the healthcare sector.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: IT savvy, outgoing, and ready to thrive in a busy setting.
Overview
An exciting opportunity for a full-time Apprenticeship to work within the Juniper Centre, Moseley Hall Hospital site. Our staff provide assessment, specialist support, treatment and care planning for service users with functional and organic mental health problems.
You will be the first point of contact for patients, staff and visitors. It is essential that you present in a friendly and approachable manner. The reception is open 5 days a week, between 8am–6pm, and the appointee will cover a shift pattern alongside colleagues to meet service needs.
Responsibilities
- Greet patients and provide an effective and efficient clerical, administrative and reception service to patients, staff and visitors.
- Record and book out-patient appointments and monitor attendance using electronic systems.
- Monitor, record and manage a busy telephone line; receive all incoming mail and ensure appropriate action is taken; process clinical letters and other correspondence.
- Work in conjunction with other team members, liaising with multi-disciplinary team members, other health professionals, GPs, social workers, service users and other agencies as appropriate.
- Demonstrate initiative, effective organisational and administrative skills; act as an ambassador at the front desk, handling face-to-face enquiries and signposting calls to relevant departments.
- Issue keys, fobs and alarms; oversee day-to-day reception operations (e.g., maintaining supplies, preparing posters and display boards, actioning email requests for reception and outpatients).
Qualifications and Skills
- IT literate with the ability to work in a busy, customer-facing environment.
- Outgoing and enthusiastic personality with flexibility to meet organisational needs.
- Ability to work on own initiative and demonstrate strong organisational and administrative skills.
About the Trust
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. We provide mental health services across Birmingham and Solihull and offer medical, nursing and psychology training. We are committed to compassionate, inclusive care and welcoming teams.
How to Apply
For further details or informal visits contact:
Name: Tara Bacciochi
Job title: Business Support Manager
Email: tara.bacciochi@nhs.net
Telephone: 0121 301 5702
Apprentership Customer service level 2 in Birmingham employer: Birmingham and Solihull Mental Health NHS Foundation Trust
At Birmingham and Solihull Mental Health NHS Foundation Trust, we pride ourselves on being an excellent employer that values compassionate care and inclusivity. Our Apprenticeship programme offers a supportive work culture where you can develop your skills in a dynamic environment, with opportunities for personal and professional growth. Located at the Moseley Hall Hospital site, you will be part of a dedicated team making a meaningful impact on the lives of those with mental health challenges, all while enjoying a flexible shift pattern and a welcoming atmosphere.
Contact Details:
Birmingham and Solihull Mental Health NHS Foundation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentership Customer service level 2 in Birmingham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Birmingham and Solihull Mental Health NHS Foundation Trust.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Birmingham and Solihull Mental Health NHS Foundation Trust. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentership Customer service level 2 in Birmingham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Birmingham and Solihull Mental Health NHS Foundation Trust.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Birmingham and Solihull Mental Health NHS Foundation Trust and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Birmingham and Solihull Mental Health NHS Foundation Trust
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Birmingham and Solihull Mental Health NHS Foundation Trust. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Birmingham and Solihull Mental Health NHS Foundation Trust will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
