At a Glance
- Tasks: Manage airline partnerships and drive customer success at Birmingham Airport.
- Company: Birmingham Airport, the UK's seventh-largest airport with a strong growth trajectory.
- Benefits: Join a values-driven environment with opportunities for personal and professional growth.
- Other info: Work towards making Birmingham Airport a net zero carbon airport by 2033.
- Why this job: Be part of a team that connects millions of passengers and drives sustainable growth.
- Qualifications: Experience in commercial account management and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
The Airline Account Manager manages and develops Birmingham Airport’s portfolio of airline partners, acting as the primary commercial relationship owner for assigned accounts. The role ensures strong delivery of commercial agreements, builds long‑term strategic partnerships and drives customer success, retention and sustainable growth. Working closely with airline stakeholders and internal teams, it focuses on understanding airline objectives, identifying opportunities, resolving challenges and maximising value through improved passenger traffic, route performance and commercial outcomes.
Key Responsibilities
- Strategic airline partnerships - Build trusted relationships with airline commercial, network planning, airport affairs and operational teams.
- Customer success & retention - Develop account plans that strengthen satisfaction, improve retention and ensure expectations are met.
- Growth opportunity development - Identify opportunities for new routes, increased capacity and improved commercial performance.
- Contract & agreement oversight - Monitor commercial agreements, incentive schemes and contractual obligations.
- Performance analysis - Review passenger growth, capacity, KPIs and route performance, providing regular account updates and recommendations.
- Internal coordination - Work with Operations, Marketing, Finance and Customer Experience to ensure commitments are delivered and issues resolved.
Essential Experience
- Commercial account management within a customer‑focused or key account environment.
- Contract management including commercial agreements and incentive structures.
- Stakeholder relationship building with proven ability to collaborate and influence.
- Aviation data usage to support commercial insight and decision‑making.
- B2B customer service with a strong focus on quality and responsiveness.
- Commercial insight applied to airline performance and decision‑making.
Desirable Experience
- Aviation or airport industry experience.
- Airline account management experience.
- Commercial contract experience within an aviation context.
- Airline economics knowledge including airport operations or route development.
About Us
Birmingham Airport is the UK’s seventh‑largest, with 30 airlines connecting passengers to over 120 direct destinations and more than 400 worldwide. We are on a strong growth trajectory, with forecasts indicating we will serve over 18 million customers annually by 2033. By then, HS2 will link us to central London in just 37 minutes, and we are committed to achieving our ambition of becoming a net zero carbon airport. Our purpose is: Proud of Every Journey. That means everyone at the airport and the 100 organisations operating on the airport site, taking pride in getting customers safely, punctually, and comfortably from A to B. By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose. Our seven pillars, Growth, Customer, Neighbour, Efficiency, People, Safety & Security and Carbon, support the strategic output of the company. Our values – Curious, Dedicated, Inclusive, Respectful & Supportive guide how our colleagues treat each other as we serve customers with safety and security as our top priority.
Airline Account Manager in Birmingham employer: Birmingham Airport Authority
Birmingham Airport is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a BI Developer, you will play a crucial role in shaping data-driven decisions that impact the airport's growth and customer experience, all while being part of a values-driven culture that prioritises inclusivity and support. With opportunities for professional development and a commitment to sustainability, working here means contributing to a meaningful mission while advancing your career in a rapidly evolving industry.
Contact Details:
Birmingham Airport Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airline Account Manager in Birmingham
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
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When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Birmingham Airport Authority. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Airline Account Manager in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Birmingham Airport Authority, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Birmingham Airport Authority and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Birmingham Airport Authority. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Birmingham Airport Authority
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Birmingham Airport Authority.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Birmingham Airport Authority.
