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- Tasks: Provide onsite IT support, coordinate laptop logistics, and assist infrastructure teams.
- Company: Join a dynamic tech environment focused on user engagement and support.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a collaborative workplace.
- Other info: Exciting opportunities for growth in a fast-paced tech setting.
- Why this job: Be the first point of contact for IT support and make a real difference.
- Qualifications: 2-4 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
The Onsite Desktop Support Engineer will be responsible for delivering reliable end user computing (EUC) support, providing Level 1 assistance for Audio Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand and feet support to infrastructure teams. The role requires strong coordination skills, hands on troubleshooting capabilities, and excellent user engagement. This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
Key Responsibilities
- End User Computing (EUC) & Deskside Support
- Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
- Perform OS installation, re imaging, software installation, patching, and basic troubleshooting.
- Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
- Support new joiner onboarding and employee exits (device handover, returns, data sanitization).
- Laptop Logistics & Courier Coordination
- Coordinate with external courier/logistics partners for shipment and receipt of laptops and accessories.
- Tracking consignments and ensuring timely delivery.
- Maintaining proof of delivery and escalation with vendors if required.
- Maintain accurate asset movement records (dispatch, receipt, inventory updates).
- Work closely with central IT/asset management teams for device lifecycle compliance.
- Infrastructure Coordination & Hand and Feet Support
- Provide hand and feet support for Network, Server, and Facilities/Infra teams during network troubleshooting, rack/patching activities, and device replacements or site maintenance work.
- Coordinate with L2/L3 infrastructure teams and vendors for issue resolution.
- Assist during audits, office moves, upgrades, or infrastructure refresh activities.
Subcontractor employer: Birlasoft
Contact Detail:
Birlasoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subcontractor
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, whether it's at events or online. You never know who might have a lead on that perfect Onsite Desktop Support Engineer role.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've resolved issues in the past. It’ll make you stand out as a hands-on problem solver.
✨Tip Number 3
Don’t forget about follow-ups! After interviews or networking chats, drop a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Subcontractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end user computing and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and coordination skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Desktop Support Engineer role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Soft Skills: This role requires excellent user engagement, so make sure to highlight your communication and interpersonal skills. We love candidates who can connect with users and provide top-notch support, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Birlasoft
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktops, laptops, and peripherals. Be ready to discuss your experience with OS installations, troubleshooting, and any relevant software you've worked with. This will show that you're not just familiar with the basics but can handle the hands-on aspects of the role.
✨Show Off Your Coordination Skills
Since this role involves logistics coordination, be prepared to share examples of how you've successfully managed shipments or coordinated with external partners in the past. Highlight any specific tools or processes you've used to keep everything organised and running smoothly.
✨Engage Like a Pro
User engagement is key in this position, so practice how you communicate with users. Think about how you would explain technical issues in simple terms and how you would ensure users feel supported. A friendly, approachable attitude can make all the difference!
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a device or coordinating a last-minute laptop shipment. Think through your problem-solving process and be ready to articulate your thought process clearly. This will demonstrate your ability to think on your feet and handle pressure.