At a Glance
- Tasks: Provide hands-on IT support and troubleshoot desktop and AV issues.
- Company: Join Birlasoft, a global leader in Cloud AI and Digital technologies.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Great opportunity to enhance your skills in a collaborative team.
- Why this job: Be the first point of contact for IT support and make a real difference.
- Qualifications: Diploma or degree in IT, with some experience in onsite support.
The predicted salary is between 30000 - 40000 € per year.
About Us: Birlasoft, part of the multibillion-dollar CK Birla Group, is a global leader in Cloud AI and Digital technologies. With professionals worldwide, we combine domain expertise with enterprise solutions to enhance business efficiency and productivity. Our consultative and design-thinking approach empowers societies globally while continuing the Group's heritage of building sustainable communities.
Location: London, UK
Experience: 2–4 years
Shift: General / As per business requirement
Job Summary: The Onsite Desktop Support Engineer will be responsible for delivering reliable end user computing (EUC) support, providing Level 1 assistance for Audio Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand and feet support to infrastructure teams. The role requires strong coordination skills, hands-on troubleshooting capabilities, and excellent user engagement. This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
Key Responsibilities
- End User Computing (EUC) & Deskside Support
- Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
- Perform OS installation, re-imaging, software installation, patching, and basic troubleshooting.
- Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
- Support new joiner onboarding and employee exits (device handover, returns, data sanitization).
- Coordinate with external courier/logistics partners for:
- Shipment and receipt of laptops and accessories.
- Tracking consignments and ensuring timely delivery.
- Maintaining proof of delivery and escalation with vendors if required.
- Maintain accurate asset movement records (dispatch, receipt, inventory updates).
- Work closely with central IT/asset management teams for device lifecycle compliance.
- Infrastructure Coordination & Hand and Feet Support
- Provide hand and feet support for Network, Server, and Facilities/Infra teams during:
- Network troubleshooting.
- Rack/patching activities.
- Device replacements or site maintenance work.
- Coordinate with L2/L3 infrastructure teams and vendors for issue resolution.
- Assist during audits, office moves, upgrades, or infrastructure refresh activities.
- Audio Visual (AV) Infrastructure – L1 Support
- Provide Level 1 support for Audio Visual infrastructure including:
- Meeting room AV systems.
- VC devices (camera, mic, speaker, display panels).
- Projectors and digital signages.
- Perform basic troubleshooting (connectivity, power, cabling, device checks).
- Coordinate with AV vendors or internal AV/L2 teams for complex issues.
- Support meetings and critical business events as required.
- Documentation & Compliance
- Ensure proper documentation of incidents, asset movement, and support activities.
- Adhere to IT security, compliance, and audit requirements.
- Maintain inventory accuracy and participate in periodic audits.
Key Skills & Competencies
- Technical Skills
- Windows 10/11, basic macOS troubleshooting.
- Hardware diagnostics (laptops, desktops, peripherals).
- Basic networking knowledge (LAN/Wi-Fi, cabling checks).
- Exposure to ITSM tools (ServiceNow preferred).
- Basic AV setup and troubleshooting.
- Operational & Soft Skills
- Strong coordination and vendor management skills.
- Excellent communication and customer handling abilities.
- Ownership mindset and attention to detail.
- Ability to work independently in an onsite role.
Educational Qualification
- Diploma / Graduate in IT, Computer Science, or a related discipline.
Preferred
- Experience in onsite IT support / EUC roles.
- Familiarity with AV meeting room setups.
Desktop Support Engineer in Slough employer: Birlasoft
Birlasoft, part of the esteemed CK Birla Group, is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful projects in Cloud AI and Digital technologies. Join us to be part of a dynamic environment where your contributions are valued, and you can make a real impact on enhancing business efficiency and productivity.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Grab a mate or use online resources to simulate those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your hands-on troubleshooting capabilities and coordination skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Desktop Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with end user computing, troubleshooting, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to showcase your soft skills too! Mention your coordination abilities, communication skills, and how you handle customer interactions. We value teamwork and a positive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Birlasoft
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and basic macOS troubleshooting. Be ready to discuss your experience with hardware diagnostics and any ITSM tools you've used, like ServiceNow. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Coordination Skills
Since this role involves a lot of coordination with external partners and internal teams, think of examples from your past where you successfully managed logistics or vendor relationships. Prepare to share how you’ve handled situations where you had to juggle multiple tasks or resolve conflicts.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to engage with users who may not be tech-savvy. During the interview, focus on your customer handling abilities and how you ensure a positive user experience.
✨Be Ready for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would troubleshoot a specific issue or coordinate a device replacement. Think through your problem-solving process and be prepared to demonstrate your hands-on troubleshooting capabilities.
