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- Tasks: Provide hands-on IT support and coordinate logistics for laptops and peripherals.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Be the go-to person for tech support and make a real difference in daily operations.
- Qualifications: 2-4 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
The Onsite Desktop Support Engineer will be responsible for delivering reliable end user computing (EUC) support, providing Level 1 assistance for Audio Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand and feet support to infrastructure teams. The role requires strong coordination skills, hands on troubleshooting capabilities, and excellent user engagement.
This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
Key Responsibilities- End User Computing (EUC) & Deskside Support
- Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
- Perform OS installation, re imaging, software installation, patching, and basic troubleshooting.
- Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
- Support new joiner onboarding and employee exits (device handover, returns, data sanitization).
- Laptop Logistics & Courier Coordination
- Coordinate with external courier/logistics partners for shipment and receipt of laptops and accessories.
- Track consignments and ensure timely delivery.
- Maintain proof of delivery and escalation with vendors if required.
- Maintain accurate asset movement records (dispatch, receipt, inventory updates).
- Work closely with central IT/asset management teams for device lifecycle compliance.
- Infrastructure Coordination & Hand and Feet Support
- Provide hand and feet support for Network, Server, and Facilities/Infra teams during network troubleshooting, rack/patching activities, and device replacements or site maintenance work.
- Coordinate with L2/L3 infrastructure teams and vendors for issue resolution.
- Assist during audits, office moves, upgrades, or infrastructure refresh activities.
Subcontractor in London employer: Birlasoft
Contact Detail:
Birlasoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subcontractor in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
When you land that interview, be ready to showcase your troubleshooting skills. Prepare some real-life examples of how you've solved problems in the past. This will show employers that you can handle the hands-on support they'll need from you.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your professionalism.
✨Tip Number 4
Make sure to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Subcontractor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end user computing and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and coordination skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Desktop Support Engineer role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Soft Skills: In this role, user engagement is key! Make sure to highlight your communication skills and ability to work well with others. We love candidates who can connect with users and provide top-notch support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Birlasoft
✨Know Your Tech
Brush up on your technical skills related to end user computing and audio-visual support. Be ready to discuss your experience with OS installations, troubleshooting, and any relevant software like ServiceNow. Showing that you’re hands-on and familiar with the tools will impress the interviewers.
✨Showcase Your Coordination Skills
Since this role involves logistics coordination, prepare examples of how you've successfully managed shipments or coordinated with external partners in the past. Highlight your ability to maintain accurate records and ensure timely deliveries, as this will demonstrate your organisational skills.
✨Engage with User Experience
As the first point of contact for IT support, it’s crucial to show that you value user engagement. Think of instances where you’ve gone above and beyond to assist users or improve their experience. This will help convey your commitment to providing excellent support.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice responding to common issues you might face in this role, such as troubleshooting a device or coordinating a last-minute laptop shipment. This will help you think on your feet during the interview.