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- Tasks: Deliver top-notch IT support and ensure smooth operations for users and infrastructure.
- Company: Join Birlasoft, a global leader in Cloud AI and Digital technologies.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Be the go-to tech hero on-site and make a real difference in IT support.
- Qualifications: Diploma or degree in IT, with some experience in onsite support.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Birlasoft, part of the multibillion-dollar CK Birla Group, is a global leader in Cloud AI and Digital technologies. With professionals worldwide, we combine domain expertise with enterprise solutions to enhance business efficiency and productivity. Our consultative and design-thinking approach empowers societies globally while continuing the Group's heritage of building sustainable communities.
The Onsite Desktop Support Engineer will be responsible for delivering reliable end user computing (EUC) support, providing Level 1 assistance for Audio Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand and feet support to infrastructure teams. This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
End User Computing (EUC) & Deskside Support- Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
- Perform OS installation, re-imaging, software installation, patching, and basic troubleshooting.
- Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
- Support new joiner onboarding and employee exits (device handover, returns, data sanitization).
- Maintain accurate asset movement records (dispatch, receipt, inventory updates).
- Work closely with central IT/asset management teams for device lifecycle compliance.
- Provide hand and feet support for Network, Server, and Facilities/Infra teams during network troubleshooting.
- Assist during audits, office moves, upgrades, or infrastructure refresh activities.
- Provide Level 1 support for Audio Visual infrastructure including meeting room AV systems, projectors, and digital signages.
- Perform basic troubleshooting (connectivity, power, cabling, device checks).
- Coordinate with AV vendors or internal AV/L2 teams for complex issues.
- Support meetings and critical business events as required.
Ensure proper documentation of incidents, asset movement, and support activities. Adhere to IT security, compliance, and audit requirements. Maintain inventory accuracy and participate in periodic audits.
Requirements:- Windows 10/11, basic macOS troubleshooting.
- Basic networking knowledge (LAN/Wi-Fi, cabling checks).
- Exposure to ITSM tools (ServiceNow preferred).
- Basic AV setup and troubleshooting.
- Diploma/Graduate in IT, Computer Science, or a related discipline.
- Experience in onsite IT support/EUC roles.
- Familiarity with AV meeting room setups.
Desktop Support Engineer in London employer: Birlasoft
Contact Detail:
Birlasoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network with professionals in the IT support field. Attend local meetups or online forums to connect with others who can share insights and job leads. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common technical questions related to desktop support and AV systems. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your hands-on skills! If you have experience with OS installations or troubleshooting, be ready to discuss specific examples. We love hearing about real-life scenarios where you’ve made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Show Your Tech Skills: When you're writing your application, make sure to highlight your technical skills related to desktop support and AV systems. We want to see your experience with OS installations, troubleshooting, and any ITSM tools you've used, like ServiceNow.
Tailor Your CV: Don't just send out the same CV for every job. Tailor it to match the Desktop Support Engineer role by using keywords from the job description. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your relevant experiences. Use bullet points if it helps to make your skills stand out!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Birlasoft
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and basic macOS troubleshooting. Be ready to discuss your experience with desktop support, including OS installations and software patching. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you provided L1 support for AV infrastructure or handled incidents under tight SLAs. This will demonstrate your ability to think on your feet and handle pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the Onsite Desktop Support Engineer role. Be ready to discuss how you would manage asset lifecycle compliance and coordinate with central IT teams. Showing that you understand the job will set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for ITSM, or how they handle complex AV issues. This shows your genuine interest in the role and helps you assess if it's the right fit for you.