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- Tasks: Provide onsite support for tech issues and drive local optimisation of end-user technologies.
- Company: Join a dynamic tech team focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving tech challenges and enhancing user experiences.
- Qualifications: Strong technical knowledge in EUS technologies and excellent communication skills.
- Other info: Be part of a supportive international team with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of the Technology team, the End User Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs. The engineer also drives local optimization and promotes the adoption of end‑user technologies.
Key Responsibilities
- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware.
- Builds and deploys Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Deploys other hardware requested through arranged collection in the IT department or sets it up at the user’s desk.
- Supports and assists users with Onboarding & Offboarding processes.
- Supports and maintains local conference and meeting room equipment.
- Assists senior staff with functional tasks to support end‑user service projects such as software upgrades, patching, computer imaging, network upgrades, etc.
- Consults with local business and senior leadership to evaluate support requirements and execution planning.
- Maintains Local Asset Management data and ensures the asset management toolset is properly updated for periodic review.
- Provides technical support for local applications where applicable alongside other tech or business teams.
- Ensures that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manages calls with 3rd‑party suppliers where necessary through to closure.
- Escalates calls to the support manager and reports on the status of outstanding calls.
- Builds relationships with other international support teams to create a cohesive support team.
- Drives local optimisation efforts by identifying service issues and implementing improvements by automation, self‑service and other measures.
- Drives technology adoption of end‑user services related applications and systems.
- Supports audit‑related activities alongside other tech functions and business.
Preferred Qualifications
- Excellent technical knowledge in all key areas of EUS technologies, e.g. Windows and Mac OS.
- Microsoft Office Specialist (MOS) and/or Microsoft 365 certified.
- iOS and Android devices.
- Hardware and peripherals.
- Mobile devices.
- Excellent knowledge on IT ticketing systems, especially ServiceNow.
- Conferencing and enterprise voice.
- Audio visual systems (TV/Projector systems) and conference technology.
- Knowledge of SCCM and Intune.
- Basic network skills to support the local office infrastructure as needed.
- Experience in working with an international support environment.
- ITIL certified (Preferred).
Personal Skills
- Excellent communication skills in English and the local language (if applicable).
- Strong customer‑service orientation with a focus on client satisfaction.
- Ability to remain calm under pressure and manage multiple tasks.
- Organized, adaptable, and collaborative team player.
Engineer-Cloud & Infra Engg employer: Birlasoft ( India ) Limited
Contact Detail:
Birlasoft ( India ) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer-Cloud & Infra Engg
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in areas like Windows, Mac OS, or IT ticketing systems. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to end-user support. Think about how you would handle specific incidents or problems, and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Engineer-Cloud & Infra Engg
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with end-user technologies and any relevant IT support roles. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Be specific about your technical knowledge, especially with tools like ServiceNow, SCCM, and Intune. If you’ve got certifications like Microsoft 365 or ITIL, make sure they’re front and centre. We’re looking for those skills that will help us drive local optimisation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Birlasoft ( India ) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUS technologies like Windows and Mac OS. Be ready to discuss your experience with IT ticketing systems like ServiceNow and any relevant certifications you hold, such as Microsoft 365.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, particularly those that required onsite support. Think about specific incidents where you collaborated with teams or consulted with leadership to align IT support with business needs.
✨Demonstrate Your Customer Service Mindset
Since this role is all about supporting users, be ready to talk about your approach to customer service. Share instances where you’ve gone above and beyond to ensure client satisfaction, especially under pressure.
✨Be Ready to Discuss Optimisation Efforts
Think about ways you've driven local optimisation in previous roles. Whether it’s through automation or improving self-service options, be prepared to share your ideas on how to enhance end-user services and technology adoption.