At a Glance
- Tasks: Lead and manage security operations, ensuring top-notch service delivery across multiple contracts.
- Company: Join SBX, part of the SoftBank Group, known for innovation and a people-first culture.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
- Why this job: Shape the future of security with AI-driven solutions and make a real impact.
- Qualifications: Experience in security operations management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
SBX , part of the Soft Bank Group, delivers integrated facilities management services by combining human expertise with AI-driven robotics and intelligent automation.
Birkin Group is part of SBX in the UK, bringing over 50 years of facilities expertise, a people-first culture and a strong reputation for service excellence.
This Security Operations Lead role will sit within SBX, working closely with the Birkin team to shape, develop and deliver a modern, technology-enabled security offering across the UK.
This is a key operational leadership opportunity for someone who can combine strong security operations experience with a passion for service excellence, compliance, innovation and continuous improvement.
You will take ownership of day-to-day service delivery, contract mobilisation, workforce leadership, client relationships, operational performance and budget control, while supporting the implementation of technology-enabled and AI-driven security solutions.
About the role
Reporting to the Head of Security & Innovation, and working alongside the Birkin operational team you will be responsible for the day-to-day management, performance and delivery of SBX Security operations.
The role will cover operational leadership, contract management, mobilisation, workforce planning, client service, compliance, governance, assurance, performance reporting, budget management and continuous improvement.
Key responsibilities
- Lead the day-to-day delivery of SBX Security operations across multiple contracts, sites and operational environments.
- Ensure all services are delivered safely, effectively and in line with client requirements, contractual obligations, agreed KPIs and company standards.
- Manage operational performance, service quality, customer satisfaction and contract compliance across the security portfolio.
- Lead the operational mobilisation of new security contracts from award through to business-as-usual delivery.
- Develop and manage mobilisation plans covering recruitment, vetting, training, uniforms, equipment, technology, site documentation and operational readiness.
- Lead, manage and develop supervisors, team leaders, security officers and associated operational staff.
- Maintain strong client relationships, conduct service reviews and act as a senior escalation point for operational issues, incidents and service failures.
- Work closely with the Head of Security & Innovation to support the implementation of new technologies, AI-enabled security solutions, remote monitoring capability and improved operational processes.
- Ensure compliance with relevant legislation, Security Industry Authority requirements, GDPR, data protection, health and safety obligations and company governance standards.
- Conduct audits, site inspections, compliance reviews and incident investigations, implementing corrective actions where required.
- Monitor and report on operational KPIs, performance measures, service risks, workforce performance and contract outcomes.
- Manage operational budgets, labour costs, overtime, agency usage, recruitment expenditure and resources to support strong financial performance.
- Identify opportunities to improve service delivery, efficiency, productivity, margin performance and client outcomes.
- Support tender submissions, contract renewals, pricing models and new service propositions with practical operational insight.
- Promote a culture of professionalism, accountability, safety, compliance, innovation and continuous improvement across SBX Security.
About you
- You have significant experience in security operations management, with a strong understanding of operational service delivery.
- You are confident managing multiple contracts, locations, teams and client relationships.
- You can lead people effectively, develop supervisors and frontline teams, and create a culture of accountability, professionalism and service excellence.
- You understand how compliance, governance, assurance and operational standards support safe and effective service delivery.
- You are comfortable managing mobilisation activity, operational change and the transition from contract award into live service delivery.
- You bring strong commercial awareness and experience managing budgets, labour costs, resources and operational performance.
- You can produce clear operational reports, interpret performance data and use insight to drive improvement.
- You are confident working with senior stakeholders, clients, suppliers, support functions and technology partners.
- You are interested in how technology, AI-enabled security systems, remote monitoring and automation can improve operational performance and client outcomes.
- You hold an SIA Licence and/or a relevant security management qualification.
- You hold a full UK Driving Licence.
Desirable experience
- Experience within facilities management, education, commercial, public sector or complex multi-site environments.
- Experience with CCTV, control room operations, alarm receiving centres, remote monitoring or technology-enabled security services.
- Understanding of AI-enabled security systems, video analytics, intelligent CCTV, workforce management systems or operational reporting platforms.
- IOSH Managing Safely, NEBOSH or equivalent health and safety qualification.
- Experience supporting bids, tenders, contract renewals, mobilisation planning or service improvement projects.
- Knowledge of GDPR, data protection, surveillance requirements and security industry best practice.
This role offers the opportunity to help establish SBX Security as a trusted, professional and high-performing service line, working as part of a business that combines people, technology, innovation and operational excellence.
SBX UK - Security Operations Lead in London employer: Birkin Group
Birkin Group is an exceptional employer, offering Contract Managers the chance to thrive in a vibrant and supportive work culture in London. With a focus on employee growth, we provide opportunities for professional development while leading high-profile FM contracts in dynamic environments. Our commitment to service excellence and strong client relationships ensures that you will play a pivotal role in driving commercial success and making a meaningful impact within our diverse portfolios.
StudySmarter Expert Advice🤫
We think this is how you could land SBX UK - Security Operations Lead in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like SBX UK - Security Operations Lead. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Birkin Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time SBX UK - Security Operations Lead candidates.
✨Directly Apply to Birkin Group
Don’t forget to apply for the SBX UK - Security Operations Lead role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Birkin Group.
We think you need these skills to ace SBX UK - Security Operations Lead in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Birkin Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Birkin Group.
How to prepare for a job interview at Birkin Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Birkin Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Birkin Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Birkin Group.
