Product Team Lead in Norfolk

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.

The IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams. This role sits within a cross-functional team focused on developing innovative solutions that improve how our colleagues deliver legal services and enable better client outcomes, aligned with our strategy ‘Empowering clients and colleagues to achieve their next level’.

As Product Delivery Team Leader, you will support the successful evolution and continuous improvement of Birketts' digital products and services. Working closely with business stakeholders, Product Managers, Business Analysts and technical leadership, you will ensure that product priorities are aligned with business needs and focused on delivering meaningful value to the firm.

Main Responsibilities:

• Work with stakeholders to understand business needs and help shape product initiatives and priorities
• Assist Product Managers and Business Analysts in defining and maintaining product backlogs
• Lead prioritisation discussions and provide constructive challenge to ensure effort is focused on the highest-value opportunities
• Lead the development and communication of product roadmaps alongside Product Managers and stakeholders
• Ensure product priorities are clearly defined, understood and aligned with business objectives
• Promote product discovery practices that help teams better understand user needs, business challenges and opportunities for improvement
• Encourage the use of stakeholder feedback, user insight and data to inform product decisions
• Help ensure products continue to evolve in line with changing business needs
• Lead, mentor and develop Business Analysts and Product Managers; build and mature Birketts' product management capability
• Support the adoption of consistent product management, discovery and prioritisation practices across digital product teams
• Work closely with the Director of Business Solutions and Product Development Team Leader to continuously improve how products are shaped, prioritised and evolved

What we are looking for:

• Experience supporting the delivery and continuous improvement of digital products or services
• Experience balancing user needs, business priorities and delivery constraints when making product decisions
• A strong understanding of product management principles, including product discovery, prioritisation and continuous improvement
• Strong stakeholder engagement and facilitation skills, with the ability to build effective working relationships across business and technology teams
• Comfortable working collaboratively with technical and delivery teams to shape and evolve products
• Strong communication skills, with the ability to explain complex ideas clearly to both technical and non-technical audiences

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.

As a Birketts colleague, you will be eligible to receive a wide range of benefits including 25 days holiday (FTE) plus Bank Holidays, Private Healthcare with BUPA, Scottish Widows Pension Scheme, Life Assurance, and Enhanced Maternity/Paternity Leave.

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer.