Product Manager (Artificial Intelligence) in Ipswich

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The firm Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The department The wider IT team is responsible for all aspects of technology across the business, covering Service Delivery, Infrastructure, Network, Security, Product Delivery, Data Systems and our Product Development teams.

Purpose of job To play a key role in the design, delivery and use of Artificial Intelligence solutions that enhance client experience and support Birketts' strategic goals. This role sits within the Artificial Intelligence (AI) Agile Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes.

The role focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets "legal-grade" accuracy, risk, and confidentiality standards.

The role also incorporates elements of Agile project management and Scrum Master facilitation, ensuring delivery momentum, team alignment, and removal of impediments throughout the sprint cycle. This is a hybrid role (40% remote, 60% office) and may be based from Cambridge, Chelmsford, Ipswich, Norwich with occasional travel as required.

Accountabilities You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives grounded in clear business needs, high-quality user experience, and measurable value.

• Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams
• Support discovery, requirements definition, and value assessment for AI opportunities across legal workflows
• Ensure alignment between business needs, responsible-AI principles, and the Product Owner's backlog priorities
• Contribute to the full product lifecycle within an Agile Squad, from discovery through iterative delivery and optimisation
• Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination
• Fulfil Scrum Master responsibilities such as coaching the team in Agile methodology, ensuring adherence to Scrum practices, and promoting continuous improvement

Responsibilities Facilitate workshops, interviews, and discovery sessions with lawyers, operational teams, and vendors.

• Analyse existing legal workflows (e.g., contract lifecycle, research, document review) to identify AI-driven opportunities for efficiency, accuracy, and client value
• Translate business needs into clear user stories, acceptance criteria, process maps (As-Is/To-Be), and supporting documentation
• Support estimation processes and sprint-level planning activities with the Product Owner and developers
• Work closely with the Product Owner to refine and maintain a well-structured backlog aligned with product strategy
• Act as Scrum Master for the squad, organising and facilitating stand-ups, sprint planning, retrospectives, and reviews
• Monitor sprint progress, proactively identify impediments, and remove or escalate blockers to sustain delivery momentum
• Champion Agile best practice, fostering psychological safety, transparency, and team efficiency
• Support iterative delivery cycles, ensuring clarity of requirements and removing ambiguity for the development team
• Evaluate and improve user journeys, workflows, and interaction patterns across AI-enabled tools
• Champion accessible communication of complex AI concepts to non-technical audiences
• Ensure human-in-the-loop requirements, model limitations, and legal risk considerations are reflected in user flows
• Lead service-design-oriented exercises such as journey mapping, value-stream mapping, and UX review sessions to support continuous improvement
• Engage with internal legal teams to validate requirements, risks, and edge cases
• Support assessment of vendor AI tools, pilots, testing, and feedback cycles
• Coordinate multi-team delivery dependencies, ensuring project timelines are aligned across internal and external contributors
• Maintain Agile risk logs and RAID items (Risks, Assumptions, Issues, Dependencies) in alignment with project-management standards
• Monitor regulatory or organisational constraints that may impact sprint scope or prioritisation
• Contribute to evaluation of AI models and workflows using defined KPIs such as accuracy, adoption and efficiency gains
• Provide delivery reports, sprint summaries, and project-status updates to stakeholders and leadership

The candidate We are seeking a proactive and collaborative Business Analyst with a strong product mindset and a passion for AI-driven transformation in legal services. You will have:

• Proven experience as a Business Analyst in a digital, technology, or client-facing environment
• Strong understanding of automation, workflow optimisation, and process-reengineering
• Experience working within Agile teams and contributing to iterative product delivery
• Understanding of AI technologies used in legal environments (LLMs, NLP, extraction/classification models, summarisation, RAG pipelines, etc.)
• Experience working in regulated environments or with legal workflows
• A product focused and problem-solving mindset with the ability to work independently
• Ability to translate complex ideas (including AI/ML concepts) into simple, clear language.
• Strong analytical capabilities with proficiency in UML, process mapping, and modelling techniques.
• Skilled in tools such as Jira, Lucidchart, BPM tools, etc.
• Excellent communication and stakeholder-engagement skills, including facilitating workshops
• Confidence in leading workshops and engaging directly with clients, with the ability to support the evaluation of vendor AI products and model performance
• Proactive on analysing and validating market trends and championing client needs
• Experience contributing to or leading Scrum ceremonies
• Ability to support team planning, estimation, and prioritisation through Agile frameworks (Scrum, Kanban)

Equal opportunities At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.