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- Tasks: Support a dynamic team in delivering top-notch client services and maintaining a professional office environment.
- Company: Join Birketts, a leading UK law firm with a rich 160-year heritage.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive culture focused on your growth.
- Why this job: Be part of a collaborative team making a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ranked 5th best law firm to work at in 2024, with excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.
Due to continued growth, Birketts law firm is recruiting for a Client Services Assistant to work in our Sevenoaks office. Reporting into the Client Services Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office. The role core working hours are 9.00am–5.30pm (with the occasional 8.30am–5.30pm).
- Proven experience of working in a customer facing environment.
- Ideally have front of house customer service experience.
- Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).
- Effective communication and organisational skills.
- Good understanding and use of Microsoft Office applications.
- Maintain a motivational and proactive approach at all times.
- Adaptable to change and innovative ideas.
- Flexible to meet business requirements.
- Excellent planning, time management and organisational skills.
- Team player.
- Ability to remain focused and decisive when working to specified targets in a pressured environment.
Responsibilities include:
- Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
- Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
- Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
- Book, prepare and clear meeting rooms and organise refreshments as required.
- Maintain and monitor office supplies.
- Mail and DX duties cover, including all incoming and outgoing couriers.
- Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
- Assist with general administration tasks.
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: 25 days holiday (FTE) plus.
Client Services Assistant - Seveonaks employer: Birketts
Contact Detail:
Birketts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant - Seveonaks
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Birketts and their Next Level Law proposition. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role involves handling tricky situations, think of examples from your past experiences where you’ve successfully managed customer interactions. We want to see how you can shine in those moments!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and keep things running smoothly, especially in a busy environment. Maybe even share a few tips on how you stay organised – it’ll impress them!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the team or the office culture. It shows you’re engaged and keen to be part of the Birketts family. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Assistant - Seveonaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Assistant role. Highlight any customer service experience and skills that match what we're looking for, like effective communication and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Birketts and how you can contribute to our Next Level Law proposition. Keep it professional but let your personality show!
Showcase Your Adaptability: In your application, mention times when you've had to adapt to change or handle tricky situations. We love team players who can stay focused under pressure, so share those experiences that demonstrate your resilience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Birketts
✨Know the Company Inside Out
Before your interview, take some time to research Birketts and their Next Level Law proposition. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Services Assistant, your ability to handle tricky situations is crucial. Prepare examples from your past experiences where you've successfully managed customer interactions, especially under pressure. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be Proactive and Organised
Highlight your organisational skills during the interview. Discuss how you plan and manage your time effectively, especially when juggling multiple tasks. You might even want to share a specific instance where your proactive approach made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the office culture at Birketts. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.
