At a Glance
- Tasks: Support a dynamic team in delivering top-notch client services and facilities management.
- Company: Join Birketts, a leading UK law firm with a rich 160-year heritage.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a proactive team making a real impact in the legal sector.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 25000 - 32000 £ per year.
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.
We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.
With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.
Our Operations team sits within our wider Business Services Division. The team provide strategic and operational management across all sites to ensure the delivery of an industry leading, client-focused facilities management service (hard and soft services) including building and estates management, front of house, reception, cleaning services, catering, records and archive management, reprographics, health and safety and ESG.
Reporting to the Office Manager, you will help deliver a highly professional and proactive facilities and reception service, ensuring the office operates smoothly and efficiently on a day-to-day basis.
Main Accountabilities:
- Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
- Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
- Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
- Deliver excellent client service to clients across the firm, ensuring all enquiries are handled promptly, professionally, and courteously in person, by email, or by phone.
- Book, prepare and clear meeting rooms and organise refreshments as required.
- Assist with preparing for large conferences and events.
- Maintain and monitor office supplies.
- Mail and DX duties cover, including all incoming and outgoing couriers.
- Ensure the appropriate Health and Safety standards are maintained.
Client Services Assistant - Ipswich employer: Birketts
Birketts is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Located in Ipswich, our firm not only provides competitive benefits but also fosters a diverse environment where every team member is encouraged to reach their full potential. With a strong commitment to community engagement and a focus on delivering Next Level Law, we ensure that our employees find meaningful and rewarding careers with us.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant - Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Birketts. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Birketts’ values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our Next Level Law approach and how you can contribute to our team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experiences and how they relate to the Client Services Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in joining our team at Birketts.
We think you need these skills to ace Client Services Assistant - Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Assistant role. Highlight relevant experience and skills that match the job description, like client service and office management. We want to see how you can contribute to our Next Level Law proposition!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Birketts. Remember, we love a proactive approach, so show us your enthusiasm for joining our team.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and personality. We’re looking for someone who can deliver excellent client service, so let your friendly tone come through while maintaining a polished style.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team at Birketts!
How to prepare for a job interview at Birketts
✨Know the Firm Inside Out
Before your interview, take some time to research Birketts thoroughly. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Client Service Skills
As a Client Services Assistant, your ability to deliver excellent client service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Be ready to discuss how you handle difficult situations and ensure client satisfaction.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and appropriately for the interview. A smart appearance reflects your seriousness about the role and aligns with the professional environment of a law firm.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions to ask your interviewers about the team, the office culture, and the expectations for the role. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
