Client Service Assistant - Bristol

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.

Due to continued growth, Birketts law firm is recruiting for a Client Services Assistant to work in our Cambridge office. Reporting into the Client Services Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office.

• Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
• Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
• Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
• Book, prepare and clear meeting rooms and organise refreshments as required.
• Maintain and monitor office supplies.
• Mail and DX duties cover, including all incoming and outgoing couriers.
• Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
• Assist with general administration tasks.

Proven experience of working in a customer facing environment. Ideally have front of house customer service experience. Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues). Effective communication and organisational skills. Good understanding and use of Microsoft Office applications. Maintain a motivational and proactive approach at all times. Adaptable to change and innovative ideas. Flexible to meet business requirements. Excellent planning, time management and organisational skills. Team player. Ability to remain focused and decisive when working to specified targets in a pressured environment.

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.